Pitlochry Hotels with Wifi

"I am extremely disappointed with our recent stay at the Atholl Palace Hotel. We had booked and paid for a valley view room with a king-size bed for a special two-night stay. Our first room (215) was exactly what we had expected, until the toilet stopped flushing on the second evening, making the bathroom unusable. After reporting the fault, we were told to pack all of our belongings and come to reception to be allocated another room. By this point it was late in the evening and we were ready for bed. We were then moved to a noticeably inferior room, with no valley view, a smaller bed, no bath and overall nowhere near the standard of the room we had paid for. To make matters worse, the toilet in the replacement room also appeared to have drainage problems, gurgling and filling to the rim when flushed. I then returned to reception, only to find it unattended, eventually locating the night porter who did his best to help despite clearly being left to deal with a difficult situation. He eventually got us relocated in a suitable room but the evening was ruined by then.  The most disappointing part has been the complete lack of customer service afterwards. My wife emailed both the hotel and the manager directly to raise our concerns and give them the opportunity to resolve the matter privately. Despite this, we have received no acknowledgement or response whatsoever. Maintenance issues can happen in any hotel. What matters is how they are handled. Unfortunately, being moved to a lower-grade room, having further maintenance issues, and then being completely ignored afterwards has left us feeling that customer satisfaction simply isn’t a priority. We expected much better from a hotel with Atholl Palace’s reputation and cannot recommend it based on our experience. “We would still welcome the opportunity for the hotel to contact us and resolve this matter.”"

"The hotel staff and location were great, nestled in a beautiful little town. My only minor issue was that the hotel itself is a bit dated, and some of the facilities felt a little old-fashioned, but it didn't really detract from the overall experience!"

"Warm welcome and drink on arrival nice touch! Right next to train station so perfect location. The toilets at the bar smelt really bad! The room was perfectly clean and comfortable although was too warm. We used the fan provided but was noisy so turned this off at night. Breakfast average not a fan of buffet breakfast but my friend enjoyed her breakfast overall a great stay and staff members were very helpful!"

"The hotel is very comfortable and comfortable."

"This was our first visit and it definitely won’t be our last. Everything about our one night stay was perfect. The castle room was so comfortable, the spa was a delight and the Sandeman restaurant was a treat. The staff were beyond helpful and the surroundings were breathtaking. A very special stay in a special hotel."

"The service is ok and friendly, it's quite but sometimes you can hear your neighbour"

"Lovely historical guest house, with extremely helpful and friendly staff. Beautiful views of the town of Pitlochry, so I advise having your own car or booking a taxi. Those highland streets are steep!"

"Great small hotel in the centre of Pitlochry, with free parking. The hotel made great efforts to comply with new Covid 19 regulations and made us feel safe and looked after. "

"The location of the hotel is not the most accessible especially if you do not drive, we were lucky to get a taxi to the train station. The hotel is located in a heritage building so there are no lifts, it is recommended to travel light. What we enjoyed most is our time at the lounge as it is relaxing in front of the fireplace. The balcony rooms also come with a great view of the charming town."