Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jan 1, 2026
unsweetenedharibo
I had a wonderful end-of-year stay at Chalet Ivy Weiss. Everything was great – the beds and food were excellent, the spa was comfortable, and the staff were incredibly welcoming. They even helped me book transportation to and from the hotel. I'd definitely stay here again next time I'm skiing.
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Price per night from:US$ 176
Posted on Dec 30, 2024
N Yip
This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:US$ 420
Posted on Apr 18, 2026
Guest User
The public areas are exceptionally well-designed, beautifully blending Park Hyatt's signature luxury with a Japanese onsen resort vibe. The overall atmosphere feels both sophisticated and relaxing. The breakfast and the selection of restaurants are much more extensive than at the neighboring Higashiyama Niseko Village, and the food itself tasted noticeably better.
Service is also a major plus here. The welcome fruit wasn't just generic apples, pears, or bananas; they offered a plate of strawberries, which felt very thoughtful. Whether it was the Japanese staff, foreign staff, or the Chinese-speaking employees, everyone was consistently warm and natural. I was particularly impressed by a young woman in the restaurant department, who seemed to be from Henan, China. She was incredibly welcoming and friendly, making conversations very pleasant. Communicating with other foreign staff members in Japanese was also seamless; there was no need to force English, nor did we have to resort to translation apps like we did at Higashiyama Niseko Village. Finally, upon departure, since the hotel doesn't have a shuttle bus and we couldn't immediately find a taxi, the hotel thoughtfully arranged a complimentary business car to take us to the station, which was a huge bonus to the overall experience.
The basic room type in the hotel building is a large suite with a double bathroom design, offering a high level of comfort.
There are some drawbacks, however. As a hotel opened in 2020, there are already visible signs of wear and tear on some of the leather and fabric in the rooms, so the maintenance isn't perfectly pristine. The views are also significantly less impressive compared to Higashiyama Niseko Village, where you can see Mount Yotei directly from the lobby, rooms, and even the onsen. Additionally, this hotel has more rooms and also accommodates quite a few group tours, so even during the non-snow season, it's quite popular, making it less quiet overall than Higashiyama Niseko Village.
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Price per night from:US$ 291
Posted on Jun 24, 2026
Guest UserSetsu is a must-visit hotel in Niseko! Its location is perfect for summer, being close to the sports centre. Frankly, there’s limited information online about Niseko summer activities. So I emailed Setsu to check the itinerary, which wasn’t related to our stay but they promptly responded and sent us all the information to help us plan.
They were also incredibly kind to pick us up from Kutchen station, which we hadn’t expected. We especially wanted to thank Satonshi for his warm welcome and preparation. He truly elevated our entire accommodation experience at Setsu.
Don’t miss their breakfast – it’s fresh, generous portions and delicious! The atmosphere is relaxing and modern.
The rooms are incredibly spacious and comfortable in a traditional Japanese style. We highly recommend trying the public onsen and gym as well.
We absolutely loved our stay at Setsu!
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Price per night from:US$ 185
Posted on Mar 27, 2025|Two-Bedroom Suite-Dual Key
Guest UserThe overall experience at this hotel was quite good. The room was very clean, and the layout was well-designed. I especially appreciated the thoughtful design of the bedroom, which was enclosed with a door to ensure a very quiet environment, greatly improving the quality of sleep. The only downside was that the room had only air conditioning and no water heating, which made the air extremely dry. Even with a humidifier turned on, it didn’t help much, and my throat still felt uncomfortable at night. If they could improve the heating system or provide better humidification equipment, the experience would be even better!
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Price per night from:US$ 223
Posted on Jun 7, 2026|2 Bedroom Suite - Twin Bed
GW stevenVery spacious house. The three of us booked an apartment suite with two bedrooms, two bathrooms, an open kitchen, and a large living room. The house was very clean. The fridge had three complimentary drinks already in it, as informed by the front desk.
The area is surrounded by hotels. We drove in the evening and parked in the underground garage, then didn't go out again. So, I'm not sure how convenient the surroundings are.
It's about a 12-minute drive to Takahashi Farm, which felt quite convenient.
It's a good hotel if you don't rely heavily on hotel services. It's great for self-sufficient travelers. The price is generally acceptable.
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Price per night from:US$ 120
Posted on Feb 18, 2025|Twin Room With Shower Only Non-smoking
JessyTThe plus point of this hotel is the outdoor mixed gender onsen.
The location is inconvenient, although there is shuttle bus provided but limited time slot. There is no convenience store or restaurant nearby.
I was advised the late check out rate at ¥3300 per hour but I was confused when 1 of the staff advised another guest at ¥2200 per hour. Why double standard? I guess maybe it depends on the room type?
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Price per night from:US$ 49
Posted on Jul 27, 2026|Standard Twin
92ethan
This stay at the Toya Kohan Hotel was quite pleasant. Although it's a bit far from the main area of Lake Toya, the hotel facilities are new and comfortable, and we could even enjoy a distant view of the lake from our room. However, due to the distance, it was difficult to see the evening fireworks directly from the hotel room; we still had to go to the lakeside in the main area for the best view. During our stay, my family accidentally left a handbag in Noboribetsu Onsen when we visited Noboribetsu Hell Valley. While it was our mistake, the hotel staff actively helped us contact the relevant parties and confirmed that it had been found and was at the front desk of a hotel in Noboribetsu Onsen. After checking out, we successfully retrieved the handbag from Noboribetsu Onsen. I'd like to extend a special thanks to a young Chinese-speaking front desk staff member at Toya Kohan Hotel. His translation and assistance were invaluable, helping us, as ********* who don't speak Japanese, feel less stressed and more at ease when encountering trouble during our trip to Hokkaido!
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Price per night from:US$ 69
Posted on Feb 28, 2024|Quadruple Room-Non-Smoking
waynethepaintTrip.com has always been my go to for travel bookings. Similarly this time to Niseko, decided to extend for an additional week and MyEcolodge came up in the search.
I have to mention the checkin was seamless, but what I thought i booked, vastly differ from what was allocated for me. I thought what i booked was a room to myself however it turns out as a shared room. Its not a big deal but the feeling of misinterpretation leaves an awful taste.
(Trip.com CS stepped in and helped to clarify things but theres nothing that could be done. peak season, and everywhere else is fully booked or without paying a premium)
That said, the stay was good. MyEcolodge sits in a very convenient location just couple stops from Hirafu. Theres various buses including free shutters so thats really an ease off the mind)
7eleven, a small cafe, hotpot/shabushabu restaurant just sits across from you. The hostel also has their own cafeteria though ive never eaten there (food looks good though).
They have a huge storage room for your gears, pretty safe so no worries. pantry, laundry room, washroom are pretty spacious and kept tidy.
The room itself is fine, nothing to wow about. nothing to complain either. Towels are free and clean. Everything else you need to pay.
Overall good stay.
Pray hard you get nice room mates if youre sharing!
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Price per night from:US$ 56
Posted on Mar 3, 2026|Deluxe Suite With Tatami
NabellachanceWe stayed at Niseko Towers and overall had a mixed experience.
The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out.
One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays.
However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience.
In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.
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Price per night from:US$ 63