Guest User
October 3, 2023
My friend and I stayed in two rooms. We were asked to pay at the time of check-in. I thought I had paid by card when I made the reservation, but I thought maybe I had misunderstood, so I paid. After that, I checked the reservation site to see if the plan included breakfast, and the room fee was already paid in advance. I pointed this out and got a refund, but if I hadn't checked, I would have paid twice. Furthermore, I left something in the room, so I asked them to send it to me, and they sent it to me with prepaid shipping, but on the night of the day the luggage arrived, they called me after 9 p.m. and said, "Did it arrive? Normally you have to pay the shipping, but I sent it at our expense, so I think they would normally contact you." It was disappointing customer service. Please be careful everyone.
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