Guest User
November 29, 2022
They owe money since June. They said they would pay and they never did. They put a room on the Otelz website without the information that it had no window, and when we arrived at the hotel at dawn, they offered a room without a window. The solution was to present a room with a window for more than twice the price paid when the error was on the part of the hotel or the Otelz online platform. The employee was aggressive, raising his voice several times at my girlfriend and showing several body expressions of potential violence against us. They didn't refund the money on the day and said to speak with the manager Omar the next day. Once again, an employee without any qualification to serve the public, without a minimum of politeness and friendliness, or even appearance. He said that he was going to pay us by bank transfer, when he had thousands of euros in banknotes in his hand, and until today, even after several WhatsApp conversations and having asked us for more data on different accounts and cards, clearly in an attempt to take more money, they didn't give us the money back or respond to messages. They spoiled our stay and image of Türkiye.
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