Itacare Eco Resort

I have stayed here a few years ago and it has really decayed since then- the rooms had a strong smell of mould, doors and furniture had chunks missing, light fixtures hanging from wires, bathroom finishes were corroded... the restaurant's food was overpriced and poorly cooked- the chicken tasted like it was refried from the day before. The service was as good as it could be under the circumstances, with reception and waiting staff courteous and willing to help, but the facilities need a general refurbish and the kitchen needs an overhaul.

English here, Portuguese below. we arrived to the room and immediately smelled and saw visible mold & mildew in pillows, bedding, mattress (photo attached). Both manager's acknowledged a very bad smell, walked in 2 other rooms which also were infested with mold. I told them that I had an allergy. they agreed to refund my money but "because it was Sunday night they were not allowed to process the refund and they'd contact me on Monday."... It's been 4 days, they haven't responded to emails or calls. not only lied to and disrespected but now they have taken my $900 USD and will not return it. This is theft and they should be reported to the health authorities for having unsafe rooms. I don't want anyone else to go through the trouble and pain that I have gone through on my honeymoon. No one at the entire property spoke any English and they were very hesitant to work with us in any way. When we booked at another hotel, the workers who worked there before said that they had worked at that the new owner is a mine owner who ruined the hotel and let it fall into disrepair, with no managemendtat all. It did not have working fans or air conditioning in the room, which is probably why it was infested with mold. The new owner bought this place and did not want to take care of it anymore and subcontract tracted it and it has fallen apart completely. many people have complained about this hotel and the fact that they don't answer emails or phone calls shows that they are disorganized unprofessional and not a real hotel. The new owner that took over a few years ago used to own a mine and used the name of an eco-resort to pretend that he was eco-friendly but really anyone who works or owns a mind could never with good conscience actually say that they were protecting the planet when they are pillaging all of her resources. This is a big lie, and I don't think anyone should be supporting them. I've never experienced customer service like this in my life ....................... Portuguese chegamos ao quarto e imediatamente cheiramos e vimos mofo e bolor visíveis nos travesseiros e na roupa de cama, bem como no próprio colchão. Tirei uma foto que está anexada aqui. eles vieram para o quarto e o gerente reconheceu que tinha um cheiro muito ruim, entramos em outros dois quartos que também estavam infestados de mofo. Eu disse a eles que tinha alergia e eles concordaram em devolver meu dinheiro. disseram que por ser domingo à noite não tinham permissão para processar o reembolso e que entrariam em contato comigo na segunda-feira. já se passaram 4 dias e eles não apenas não estão respondendo aos e-mails, mas também não atenderam o telefone. Tentei ligar e enviar e-mails todos os dias desde que saí e eles não responderam. Sinto que não apenas mentiram e foram desrespeitados, mas agora eles pegaram meus $900 US e não vão devolvê-los. Isso é roubo e devem ser denunciados às autoridades de saúde por terem quartos inseguros.

If you love nature and outdoors you will love this place... We had a great time at the hotel and loved the waterfalls and natural pool at the beach. We only stayed 1 night but enjoyed it.. The dinner was just perfect. We had muceca that was absolutely delicious..i can't tell you how great it was.. Really amazing!!?? We also had a great musician that was the icing on top of the cake... He played great music in the evening... Recommend if you want a more "eco nature" experience... Ps we didn't take our kids but they had some nice stuff for kids there...

Hotel is ok, although they say they have a beach service that is not exactly at the beach, it is more at the swamp. But the biggest problem wasn't that... On my checkout, I paid with a credit card that showed an error that I never saw before, anyway, I gently offer another card that worked. Later on, checking on my credit card I saw that both of them went through, I contacted the hotel, sent proof that I actually paid twice in two different credit cards, but they refuse to refund me.