Mackenzie
November 13, 2023
The property had a nice location. The staff members were nice and accommodating and my son loved the kids pool. Our room was also pretty clean. Although there were all these positives our negatives outweighed the positives. We arrived at the property around 7:45pm. After getting all settled in our room and feeding my kids we realized the heat wasn’t working. We talked to staff and they offered us a new room but moving two kids under the age of three is not ideal at 10:30 at night. The next morning we noticed our fridge freezer was froze over so we couldn’t put anything in there and our tub took forever to drain so people had to wait a good amount of time before the next person could shower. We chose this hotel specifically for the pool but the first day we went to go use it the pool was closed because something was found in the pool. The second morning we stayed the free breakfast was very picked over. No forks, watered down juice, no syrup, no bread for toast, not many yogurt options etc. The tables and high chairs were not very clean either. An adult in our party had to go let the front desk know before anyone came to restock.