Yeondong 6-gil, 5 Jeju 1st Street The Terrace, Jeju, Jeju Province, 63132, South KoreaView Hotel Details
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Urbanstay Jeju Airport Guest Reviews
4.4/5
Very Good
226 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.1
Cleanliness4.5
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All reviews(226)
Positive reviews(214)
Reviews with photos/video(88)
Awesome rooms(66)
Many amenities(22)
Convenient for shopping(18)
Easy to get around(17)
Beds were average(13)
Close to airport(10)
Would stay again(8)
Nice toiletries(5)
Negative reviews(12)
Richard7
Studio W
Stayed in Oct 2024
Business travellers
28 review
4.2/5
Very Good
Posted on Nov 7, 2024
Pretty good quality and nice service
Response from Property: hello. This is Urbanstay.We are so happy and grateful that you enjoyed your stay with us.We hope you always have a comfortable and happy trip. Thank you.
Annabel03
Studio
Stayed in Nov 2024
Couples
6 review
4.7/5
Amazing
Posted on Dec 16, 2024
Clean room. There are paper towels in kitchen. however curtains not able to completely close, there is a mesh layer between both sides. needed to use clip to hold the curtains close. Luggage storage easy to use. Check in and check out seamlessly. Big and comfy bed. Shower water heats up fast. Big fridge and microwave is easy to use.
Response from Property: hello. This is Urbanstay jejuairport.Thank you for choosing to stay with us.We will always strive for your satisfaction.Thank you for staying with us and we hope to see you again soon:) Thank you!
Chun Yang
Premier Suite
Stayed in Sep 2024
Couples
8 review
4.2/5
Very Good
Posted on Oct 23, 2024
The Service rating as such since just email contact.
It is a common building and Urbanstay among several operators have rooms within. A little challenge at night though the GPS did point to the building along the narrow street . Our unit is fully equipped studio apartment with washer, fridge, kitchen stuff, just the sofa not so comfortable to rest on in my opinion. Overall stay was comfortable, many gift shop, eateries, retails and supermarket within walking distance. Being near the airport and car rental, it is a convenient place to stay and shop prior to departure.
The check-in and check-out is contactless via email. The biggest lesson learnt is the mechanical parking system that is only good for sedan vehicles. We rented a SUV, hence cannot use the parking storage. With very limited parking lots and few marked for EV charging within the building, we ended up paying kwn60,000 for overnight at another hotel carpark across the street that is nearest we know.
Response from Property: Greetings from Urbanstay.Thank you for choosing to stay with Urbanstay and for your valuable feedback.We are very sorry to hear that you were unable to use the parking lot due to the mechanical parking restrictions.While we provide advance notice of parking on our booking site and in our Stay Guide, we are aware of the lack of communication in situations like this one where you were not fully aware of this.We sincerely understand the inconvenience you experienced, and we will make improvements to provide clearer and easier-to-understand instructions.Urbanstay will always be the best place to stay for our guests.Thank you.
Guest User
Premier Suite
Stayed in Aug 2024
Couples
4 review
3.7/5
Posted on Sep 25, 2024
Good studio room for long stays. But they only give amenities and towels and such for one or two days, and need to pay extra if you need more. Room cleaning as well, you need to pay extra if you cant wait til you check out
Response from Property: Hello. This is Urban Stay.
Thank you for your valuable opinion.
First of all, we respect the personal space of our guests as much as possible and provide a comfortable rest, so cleaning is only done before check-in, and basic cleaning is not provided during the stay.
If you need separate room cleaning, please request it through the mobile front desk one day before the desired date, and we inform you in advance that cleaning is paid. If you are concerned about paid cleaning, you could have requested trash collection, but we are very sorry that we did not sufficiently convey the information. We will improve our service based on your opinions and prepare to ensure that you do not experience any inconvenience during your stay. Thank you for using our service.
Man Kai
Studio Single
Stayed in Apr 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on May 17, 2024
Good experience with quality. Have 711 near the building.
Response from Property: hello. This is UrbanStay.We're glad to hear that you enjoyed your stay with us.We look forward to serving you better next time you come back.Thank you for staying with us.
lauatk
Studio
Stayed in Aug 2024
Couples
49 review
5.0/5
Outstanding
Posted on Sep 11, 2024
The apartment is a 15 min bus ride away from the airport, so very convenient for a short stay without a car (plenty of public transport options nearby). The apartment was bright, well designed, quiet, comfortable and had everything we needed.
Response from Property: Hello. This is Urbanstay jejuairport.Thank you for choosing to stay with us.We will always strive for your satisfaction.Thank you for staying with us and we hope to see you again soon:) Thank you!
Jennifer
Studio
Stayed in Jul 2024
Couples
4 review
4.2/5
Very Good
Posted on Aug 16, 2024
Room is very nice and cosy, with quite a lot of things such as washing machine, pots and pans etc. But the bed is really way too soft. Guess it was okay for a one-night stay for an early morning flight, but won’t stay multiple nights due to the bed. It’s an automated self-check in process (no front desk). I didn’t encounter any problems for check-in/out.
Response from Property: Hello! This is Urbanstay.First of all, we'd like to thank you for choosing to stay with us.Urbanstay provides a Korean-style homey experience and operates a more convenient and quick check-in/check-out system by eliminating separate check-in/check-out procedures.We are always striving to satisfy our guests, but we are always wondering if there is something we are not paying attention to.We appreciate your valuable experience and feedback, and we will make improvements to become an Urbanstay that satisfies you.Thank you.
Debating Coach
Studio Single
Stayed in Jun 2024
Solo travellers
16 review
4.0/5
Very Good
Posted on Aug 28, 2024
I used this hotel for work. It is 300 meters away from the Grand Hyatt. This is done up in AirBNB style with a password lock for guests. The interior is decorated 10/10 but there was no service. I did email and ask for cleaning since I stayed over for 5 nights. They did not come even once. I even had to use the washing machine to wash and dry the towels provided. This is OK, but identify how you aren’t a hotel upfront.
Response from Property: Hello, this is Urban Stay Jeju Airport.In order to maximize your personal space and provide you with a comfortable stay, cleaning is only done before check-in, and basic cleaning is not provided during your stay.We will try to improve our services based on your valuable feedback.We look forward to welcoming you with more satisfying service during your next visit. Thank you.
Guest User
Studio W
Stayed in Jul 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel was spotless and had a serene atmosphere, perfect for relaxation.”
Response from Property: hello. This is Urbanstay.Thank you for choosing to stay with us.We will always strive for your satisfaction.Thank you for staying with us and we hope to see you again soon:) Thank you!
Guillem
Studio
Stayed in May 2024
Solo travellers
4 review
4.7/5
Amazing
Posted on Sep 4, 2024
Nice little apartment next to a lively area close to Jeju airport.
Response from Property: Greetings from Urbanstay.We are so happy and grateful that you enjoyed your stay with us.We hope you always have a comfortable and happy trip. Thank you.
Mohamed Faizal
Studio
Stayed in Nov 2023
Solo travellers
2 review
4.0/5
Very Good
Posted on Dec 16, 2023
Good location with clean stay!
Response from Property: Hello! Thank you for using our Urban Stay Jeju Island and leaving a review. Hope you can leave wonderful memories in Jeju Island and Urban Stay :) Goodbye!
Guest User
Studio
Stayed in Jun 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Jul 30, 2023
An excellent and unforgettable stay experience, booking is convenient,sanitary is well,home-style design, all the necessary supplies, located in a good location, convenient transportation to everywhere,suitable for travel as a footnote,will stay here again next time.
Response from Property: Hello. The valuable reviews you left are not only a big boost, but they are also coming as valuable comments that you can carefully check one by one for future deficiencies or better service. Thank you for leaving a compliment and we will continue to work hard to make sure that you stay comfortable during your next trip without any inconvenience I hope we can be together next time, and I hope you will always be healthy and happy. Thank you! :)
Malcolm
Studio W
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Extremely convenient and staff were very responsive over the chat system.
Response from Property: Hello, I'm Urban Stay.We're also happy and fortunate that you had a fun trip.If you visit us again next time, we will prepare to repay you with better service.Thank you for using us.
Anonymous User
Studio
Stayed in Dec 2023
Couples
8 review
4.7/5
Amazing
Posted on Jan 29, 2024
Has everything you need within the apartment. The apartment is also very clean. It's 5mins walking distance to some busstops. The apartment is still about 20mins bus ride to bus interchange so location wise it is ok.
Response from Property: Hello, this is Yeondong, Jeju, Urban Stay. Thank you for taking your time to write your review. We're glad you're satisfied! We'll be looking forward to seeing you again next time.
Anastasiia
Studio
Stayed in Apr 2024
Couples
12 review
4.7/5
Amazing
Posted on Jun 6, 2024
Very good apartments
Easy check in
Response from Property: hello. This is Urbanstay.Thank you for choosing to stay with us.We will always strive for your satisfaction.Thank you for staying with us and we hope to see you again soon:) Thank you!