Guest User
September 17, 2021
Negative Ratings! Negative Ratings! Negative Ratings! I didn’t pay attention to the check-in time when I booked the room. I changed my travel time due to a typhoon and wanted to change my order. The result showed that the order was over. At first glance, the time was wrong. Ctrip customer service said that it sent a text message notification. I also checked and found Only the amount of consumption, and no order information was notified. Negotiate with Ctrip whether it can be rescheduled, but it says no, it has been consumed, and only pays 20% of the compensation. This reply, the processing is unacceptable! 1. Did not receive the text message, 2. Did not check in, not even a reminder.
Ctrip's handling is unreasonable. It is such a pit for VIP. We will consider using other platforms in the future.
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