Hako Hotel JBCC Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We strive to provide a clean, comfortable, and efficient experience, and it is clear that we did not meet these standards during your visit.We deeply regret the cleanliness of the room and the state of the amenities you mentioned. Your comments have been forwarded to our housekeeping team to ensure that all areas are thoroughly cleaned and maintained to the highest standards moving forward. We will also review the issue of the crooked TV and ensure that all appliances are in proper working order.Regarding the check-in process, we are sorry for the delay you experienced, as well as for any perceived lack of attentiveness from our staff. We will be addressing this with our team to ensure that all guests are greeted promptly and efficiently.We also apologize for the disturbance from housekeeping on your check-out day. This is certainly not the experience we intend to provide, and we will ensure that our team respects guests' check-out schedules more carefully in the future.We understand how important reliable Wi-Fi is, and we regret that you faced connectivity issues. Our team will be investigating the network to ensure better signal quality for future guests.Once again, we truly appreciate your feedback and would welcome the opportunity to make things right should you choose to stay with us again. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly.Kind regards,The Manager