Pullman Kaifeng Jianye

Pullman Kaifeng Jianye Reviews

Pullman Kaifeng Jianye

16 North Longting Road (Longting Bei Lu), Kaifeng, ChinaView Hotel Details
Pullman Kaifeng Jianye
Pullman Kaifeng JianyePullman Kaifeng JianyePullman Kaifeng Jianye
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Pullman Kaifeng Jianye Guest Reviews

4.8/5
Excellent
2052 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(2052)
Positive reviews(2015)
Reviews with photos/video(544)
Delicious breakfast(150)
Close to scenic area(113)
Perfect for kids(110)
Garden view(65)
Great swimming pool(44)
Offers pick-up/drop-offs(39)
Has play area for children(20)
Negative reviews(37)
Anonymous User
Superior Double Room
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 28, 2024
Very good hotel and location is very convinience, i will come back again to this hotel
Response from Property: Dear valued guest, thank you for your recent stay at Pullman Kaifeng. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Welcome back to Pullman Kaifeng at any time and look forward to serving you again soon!
Lim
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 6, 2024
#1007 Excellent environment. Feels like home. Will return again.
Response from Property: Dear valued guest, thank you for your recent stay at Pullman Kaifeng. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Welcome back to Pullman Kaifeng at any time and look forward to serving you again soon!
ChanIvy
Superior Room (2 beds)
Stayed in Sep 2023
Couples
5 review
4.7/5
Amazing
Posted on Sep 13, 2023
I really enjoyed my short stay in this hotel - service people are all polite and helpful; food are good and plenty to choose from.
Response from Property: Dear GuestThanks for stay with us and your precious feedback! Hope you come back one day and stay with us again!Guest Experience Team
Hulda HU
Superior Double Room
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 23, 2024
I came to Kaifeng for vacation. After choosing and choosing, I finally decided to stay at Pullman, the best hotel in Kaifeng. It is indeed the first on the luxury hotel list. The hotel environment is amazing, with large green plants and lakes, which is very healing. It is very close to the scenic spot and very convenient. You can see the Qingming Riverside Park from the room. The hotel service is first-class, the front desk service is very good, and the response is timely. There are more guests when checking in, but they are always smiling and serving, which shows that it is usually like this. I would like to thank the front desk employee No. 0820 for helping to upgrade the room, which made this stay experience better. The restaurant is very beautiful and the breakfast is also good.
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Guest User
Superior Double Room
Stayed in Jun 2024
Couples
29 review
5.0/5
Outstanding
Posted on Jun 22, 2024
The hotel is in a prime location, between Wuxia City and Qingming Riverside Park. The hotel service is warm and clean. The hotel environment is elegant and located in a wetland park. The service staff can deliver the hotel to the two doors or parking lot of the hotel by electric car. The parking lot is large and has charging piles. It is highly recommended!
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☀gaoxian🌹🌻
Executive Queen Room
Stayed in Jun 2024
Family
61 review
5.0/5
Outstanding
Posted on Jun 19, 2024
When I came to Kaifeng for tourism, I mainly wanted to check in the IP parks [Qingming Shanghe Park] & [Wansuishan Wuxia City] Coincidentally, the south gate of Pullman is close to Qingyuan, and the east gate is close to Wansuishan. You no longer have to worry about getting a taxi at night. You can walk a little distance to the hotel entrance🏨 and take the shuttle bus back to the lobby! If you want to go to the Drum Tower, Kaifeng Mansion & Iron Tower in the city🗼, you can take a taxi within a quarter of an hour. The location is very convenient! The natural environment of Pullman is also very good. It is built in a wetland park. The open courtyard🏡 design is a bit like the Yangzhou Guest House, with giant floor-to-ceiling glass, which is particularly transparent against the greenery outside🌳. After a busy day of playing, seeing the lobby decorated with crystals, I feel open-minded. The lobby and the room are full of Chinese elements, Kaifeng's chrysanthemums🌼, Qingming Shanghe Tu, exquisite embroidery, and Chinese palace lanterns🏮 can all be seen. There is a lotus pond in front of our garden-view executive room🪷You can also see the "Qingming Shanghe Garden" opposite. The room is 70 square meters and very spacious. The bathroom is very bright and has many sliding doors to ensure privacy and comfortable living. The breakfast and the small desserts and sandwiches in the executive corridor are very exquisite and rich in variety. When you are tired from playing, it is also very comfortable to lie in the hotel.
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6/9
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Family
35 review
4.8/5
Amazing
Posted on Jun 18, 2024
The environment is beautiful, located in a large green garden; The location is good, close to the Qingming Riverside Park scenic area. Parking is convenient, with a large parking lot. The receptionist at the lobby door is very considerate. He not only drives a battery car to the parking lot to pick up guests, carries luggage for guests, and delivers them to the room, but also introduces the hotel and Kaifeng related attractions in detail. Interlude: I felt that the room was very noisy in the middle of the night. It was the kind of unbearable low-frequency noise that made it impossible to fall asleep. After hesitating again and again, I couldn't stand it anymore. I called the front desk at three o'clock in the middle of the night to reflect. The guy who answered the phone immediately offered to change a room for us, and the staff on duty immediately sent the room card. The next day, the person in charge of the front desk took the initiative to communicate with us and apologized, resolved the conflict, and dealt with the aftermath in a timely manner, which fully reflected his strong sense of crisis management, and took measures to obtain the understanding of the guests. However, it should be pointed out that the service awareness of some front desk ladies needs to be trained and strengthened. When we reported the situation to them the next day, they looked indifferent and expressionless, which chilled the guests.
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Guest User
Superior Double Room
Stayed in Jun 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Stayed from 5/7 to 5/10, the hotel upgraded the room from superior king-size bed to deluxe king-size bed room for free, so the courtyard is right outside the door. The hotel is located on the lake island between Qingming Shanghe Park and Wansuishan Wuxia City. It is only two stories high but covers a very large area. It is like walking through a maze in the hotel, and it is tiring to walk around the outer courtyard. The Chinese restaurant and Western buffet are also online, and the service is also very enthusiastic. For a third-tier city like Kaifeng, it is definitely top-notch. The only drawback is that most of the doors leading to the hotel from the courtyard are locked (probably to prevent outsiders from entering), but the guests accidentally locked the door leading to the courtyard in the room, and it was really hard to get into the hotel again. The baby was tired and had to be held in his arms in the end. In addition, the atrium is very beautiful but people are not allowed to enter. The only gate is locked and ordinary guests can't swipe the door card to open it. Otherwise, it would be a great place to take pictures.
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6/10
runhou
Superior Double Room
Stayed in Jun 2024
Other
5 review
4.8/5
Amazing
Posted on Jun 10, 2024
The hotel is very large and has beautiful scenery. I took a walk in the morning and felt very comfortable in the morning breeze. The hotel is close to the scenic area. Take the hotel shuttle bus to the East Gate and walk 100 to 200 meters to Wuxia City. It is a little far from Qingming Riverside Park. After taking the shuttle bus to the South Gate, it takes another 10 minutes to walk. The breakfast is very rich and tastes good. The overall feeling is good. Although the price of the hotel is among the top in Kaifeng, it is worth recommending.
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Response from Property: [Adjacent to core attractions] Dear distinguished guests Thank you for your evaluation and high recognition. The hotel's 400-acre garden is your best choice for leisure vacation. It is like a botanical garden, with flowers in spring, fruits in autumn, lotus in summer, and white snow in winter. It is different all year round. , sincerely looking forward to your visit again~ Sincerely, Guest Relations Department Pullman Kaifeng Jianye
Guest User
Premier Suite - Lake-View
Stayed in May 2024
Family
123 review
5.0/5
Outstanding
Posted on May 6, 2024
First of all, the hotel is a resort-type hotel with really great scenery 👍🏻Then the parking lot is very large, and there are always staff members patrolling in shuttle buses to pick up guests from the parking lot to the hotel lobby, which is very good. Secondly, I want to give a five-star rating to Manager Wang of the Western restaurant. When he learned that the child was sick, he took the initiative to cook noodles for us and put them in a lunch box for us to take upstairs to eat. Then on the night we checked in, the child's mother liked the hotel's set of children's tableware, and gave us a set without charging us, which was really thoughtful. Thirdly, I think the concierge can be trained more. After all, our price range is here, and the service must keep up. When I checked out yesterday, the concierge did not help us move our things into the car, but kept watching me move. Even if he asked if I needed help, it would be fine. This needs to be strengthened. The last point is to give a five-star rating overall!
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6/12
Response from Property: [Adjacent to core attractions] Dear distinguished guest, thank you for visiting Pullman Kaifeng Jianye and taking the time to leave your feedback! We are very happy to hear that you have a satisfactory stay. The hotel has always been committed to creating a comfortable and unforgettable accommodation experience for guests, and your evaluation has given us more confidence. Thank you for sharing the beautiful pictures~ We will convey your positive comments to the employees of the department and provide corresponding incentives. Thank you very much for your suggestions, and we will strengthen training in subsequent services. The hotel is located in the northwest corner of the ancient city wall of Kaifeng, the ancient capital of eight dynasties, adjacent to the core attractions, Wansuishan Wuxia City and Qingming Shanghe Park are within walking distance. The hotel was designed by Master Lin Fengnian of Singapore LTW Design Company, combining the architectural styles of the Northern Song Dynasty and postmodernism, so that you can not only feel the cultural heritage of Kaifeng as well as international facilities and services. In addition, the hotel also has 400 acres of wetland gardens, which is your best choice for leisure and vacation. It is like a botanical garden, with flowers in spring, fruits in autumn, lotus in summer, and snow in winter. The scenery is different in four seasons. We sincerely look forward to your visit again ~ Sincerely, Guest Relations Department Pullman Kaifeng Jianye
Guest User
Superior Double Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 23, 2024
The hotel upgraded to an executive suite. The room is very spacious, with a terrace, a large bed, and very comfortable to sleep in. It also gave away special snacks from Kaifeng as souvenirs. The hotel is very close to the scenic spot.
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6/8
Guest User
Superior Room (2 beds)
Stayed in May 2024
Solo travellers
17 review
5.0/5
Outstanding
Posted on May 11, 2024
The flagship store of Pullman Hotel in China is well-deserved of its name. There are only 187 rooms in the more than 400-acre wetland park. Staying in the hotel is like a vacation in itself. The lady at the front desk helped to upgrade the room, and the special hot spring pool is like a private hot spring.
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6/11
Response from Property: 【400 acres of wetland garden】Dear guests Thank you for staying at Pullman Kaifeng Jianye and sharing your stay experience! Thank you for your recognition of the hotel. Your evaluation is very encouraging. The hotel is located within the ancient city wall of Kaifeng, the ancient capital of eight dynasties, covering an area of ​​about 400 acres. It is a high-end, low-density resort hotel that combines the charm of the Song Dynasty with modern fashion. Thank you for sharing the beautiful photos. The hotel has a total of 186 exquisite and luxurious rooms of different types. Each room can open the balcony door or terrace to enjoy different landscapes such as lake views, lawns, and gardens. The hotel is equipped with facilities such as a gym, swimming pool, table tennis room, and children's playground, which are free for guests staying in the hotel. I look forward to your visit to Kaifeng again, dreaming back to the fireworks of the Song Dynasty, and exploring this "Man" time away from the hustle and bustle of the city in the 400-acre garden~ Sincerely, Guest Relations Department Pullman Kaifeng Jianye
Guest User
Superior Room (2 beds)
Stayed in May 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
This time when I came to Kaifeng, I made an appointment with the Pullman Jianye Hotel. When I contacted the hotel for reservation, the staff member No. 2705 was enthusiastic and meticulous. He asked about my room needs. According to my ideas, he reserved and upgraded the room type for me in advance and chose a room with a very good view for me. When I checked in, the room was filled with welcome fruits and exquisite snacks. During the three days and two nights of my stay, I felt the rare exterior view of the Pullman Jianye Hotel, as if I was in a beautifully designed large garden. Green plants and wetlands are precious! At the same time, I also felt the high-quality service of the five-star hotel service staff! Thumbs up 👍Staff member No. 2705! Thumbs up 👍Pullman Kaifeng Jianye Hotel!
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6/10
Anonymous User
Superior Double Room
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 14, 2024
A hotel with a super sense of design located in the ancient city. The guest rooms are in the middle of the garden. The scenery is super photogenic. The breakfast is also very good. There are even battery cars in the garden. It is really too humane. 2705
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Response from Property: [Adjacent to core attractions] Dear distinguished guests Thank you for your evaluation and high recognition. The hotel's 400 acres of gardens are your best choice for leisure and vacation. It is like a botanical garden, with flowers in spring, fruits in autumn, lotus in summer, and white snow in winter. It is different all year round. , sincerely looking forward to your visit again~ Sincerely, Guest Relations Department Pullman Kaifeng Jianye
gemanlisharon
Executive Queen Room
Stayed in May 2024
Family
1 review
4.8/5
Amazing
Posted on May 8, 2024
Overall, I was very satisfied with the stay. First of all, the staff in each department of the hotel were very enthusiastic and polite, and the response speed was also very timely. Secondly, the hotel environment is super good. It is located in a wetland. The south gate of the hotel is very close to the Duanmen of Qingming Shanghe Park, and the east gate is only 100 meters away from the Song Dynasty Wuxia City. The hotel is in an excellent location! The snacks and wines in the executive lounge are also very rich, and I accidentally ate crayfish 🦞! The rooms are also very distinctive, all with the theme of Kaifeng's city flower chrysanthemum. I must say that the improvement may be that the door can be equipped with an extra damper, so that the sound of opening and closing the door will be lighter!
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