Near Jianlu Street (Dongguan), Kangding, Sichuan, 626000, ChinaView Hotel Details
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Yujing Saussurea Boutique Hotel Guest Reviews
4.6/5
Very Good
777 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(777)
Positive reviews(706)
Reviews with photos/video(267)
Convenient parking(55)
Awesome amenities(43)
Delicious breakfast(39)
Friendly front desk staff(38)
Many amenities(22)
Well decorated(12)
Would stay again(12)
Perfect for business trips(8)
Negative reviews(71)
Anonymous User
Queen Room
Stayed in Jun 2024
Couples
3 review
3.0/5
Posted on Jul 20, 2024
The last stop of my trip to Western Sichuan came to Kangding. I personally care about the old and new hotels. I chose a hotel that was renovated in 2024. In fact, it was renovated, but it was only the exterior corridor. The important thing is that the bathroom in the room still looks like an old hotel. It is very old! The toilet, air conditioner, TV, are new and partially renovated (the bathroom shower facilities are very old, the floor tiles still have potholes) and are not renovated at all. The hotel was built in 2008 and has been 16 years old. Forget it. More importantly, I slept with my partner. I scratched a huge itch all night. It was one or two o'clock in the morning. I was too lazy to make a call until the morning. When I woke up and washed up, I found that the plate holding the towels was moldy. I really couldn't stand the collapse. Although the attitude was very good, the hotel was being renovated. The outside guests did not live outside. I hope the hotel would take care of it. The room hygiene is good, but I still like the city of Kangding. It started to rain a little when I returned to the room at night. When the little brother saw us, he enthusiastically gave us an umbrella, but the hygiene was worrying! I rarely write reviews but my body was really itchy and there were a few little red spots on my back.
Original TextTranslated by Google
Response from Property: Dear guest, I am replying to you this time to express my deep apologies for the bad experience you had during your last stay at our hotel. Regarding your question about the unrenovated bathroom and the moldy towel tray, the hotel has completed the renovation of the remaining bathrooms in several guest rooms (which were not renovated due to drainage problems) in October and purchased new trays. We are pleased to share this good news with you. We have been committed to providing every guest with a high-quality and comfortable accommodation environment. Your feedback is very important to us and motivates us to make continuous improvements. If you have the opportunity to come to Kangding again, I hope you can give us a chance to make up for it. I believe that the new hotel will bring you a satisfactory experience. I wish you a happy life!
Guest User
Queen Room
Stayed in Nov 2024
Solo travellers
5 review
3.0/5
Posted on Dec 22, 2024
I didn't want to say it, but the hotel kept calling and texting me to give me a good review. It wasn't a request, it was a direct order. So I'll give you an evaluation. The room type is average. Compared with this quarter, the price is average. There is no cost-effectiveness. There is residual water on the floor when you first enter the bathroom. The towel is torn under it. The facilities inside are relatively simple. In summary, it's average. It's not bad, but not much better.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for taking the time to comment on our site. We sincerely apologize for the inconvenience caused to you and will make adjustments to our work. We have fed back your questions to the relevant departments, and they will strengthen department training to make up for our shortcomings. Thank you for your valuable suggestions and wish you a happy life!
JS2222255555
2-bed Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel's service team is undoubtedly the most amazing. From booking confirmation to check-in to check-out, you can feel the professionalism and enthusiasm of the staff in every step. They always had a smile on their faces and patiently answered every question I had, making me feel at home. Especially the room service staff, they not only tidy up the room in time, but also always care about my stay experience, which makes me feel warm.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your kind review! Your recognition is our motivation to move forward. We will continue to provide high-quality products and services and bring you more surprises. Thank you for your company and support. You are like the warm sun in winter, warming us and lighting up this city. We also look forward to your early return home. I wish you a pleasant journey and good luck in your work! Hope you have a good mood today!
Anonymous User
2-bed Room
Stayed in Jun 2024
Solo travellers
73 review
3.5/5
Posted on Aug 2, 2024
The hotel was renovated on the basis of an old hotel. Parts have not been fully renovated, so the environment can be imagined.
There is still a lot of room for improvement in service levels, and we hope that customer satisfaction can be improved.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,這次回覆信息,主要是為上次入住酒店給您帶來不好的體驗再次深感抱歉。對您提出的部分尚未完全裝修好的事,酒店己全部裝修完畢。特將這個好消息告訴您。期待與您的下次相遇,祝您生活愉快、工作順利!
Guest User
Boutique Queen Room
Stayed in Dec 2024
Business travellers
1 review
2.3/5
Posted on Jan 8, 2025
Your room is too cold. It's been cold all night.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for giving us your valuable suggestions in your busy schedule. The room you chose is larger, and the air conditioner is a little off the center of the room due to the layout. We also promptly negotiated with you to change to a smaller room. We are deeply sorry that we failed to provide you with a comfortable stay because of our inadequate communication! I hope you can give us another chance to correct it! Once again, we apologize for the inconvenience caused to you! Thank you for giving us the most valuable suggestions and wish you a happy life! Happy and fulfilling!
Guest User
2-bed Room
Stayed in Jun 2024
Family
14 review
3.7/5
Posted on Aug 20, 2024
The room is okay, the facilities are average, and parking is convenient
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition. The flowers of Yujing Snow Lotus will definitely continue to work hard to improve the service and quality of the hotel to a higher level. Yujing Snow Lotus will definitely become your home after a tiring journey! Looking forward to your visit again!
Guest User
Queen Room
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The experience was very good. I will book this hotel next time I come.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your affirmation of our hotel. Your recognition will be our motivation to move forward. We look forward to your visit again and wish you a happy life.
Guest User
2-bed Room
Stayed in Jul 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Facilities: relatively new
Hygiene: clean
The service was excellent
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition. The flowers of Yujing Snow Lotus will definitely continue to work hard to improve the service and quality of the hotel to a higher level. Yujing Snow Lotus will definitely become your home after a tiring journey! We look forward to seeing you back home often! Looking forward to your visit again!
Adexiansheng
Queen Room
Stayed in Sep 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Oct 28, 2024
The room is clean and the environment is good
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your kind review! Your recognition is our motivation to move forward. We will continue to provide high-quality products and services and bring you more surprises. Thank you for your company and support. You are like the warm sun in winter, warming us and lighting up this city. We also look forward to your early return home. I wish you a pleasant journey and good luck in your work! Hope you have a good mood today!
lizsang
2-bed Room
Stayed in Jun 2024
Family
19 review
2.0/5
Posted on Sep 2, 2024
The environment is not good! Very disappointed
Original TextTranslated by Google
Response from Property: Dear guest, we are very honored that you chose our hotel to stay. We regret that we could not bring you a pleasant stay. If you have any questions about the room, you can contact us. We will provide you with services 24 hours a day. We look forward to it. Wish you a happy trip again!
Lengyu
2-bed Room
Stayed in Jun 2024
Family
4 review
4.2/5
Very Good
Posted on Jul 20, 2024
The location is good and the price is good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to review our hotel! You gave us 4 stars, which means that our hotel still needs improvement. You are very welcome to give me your valuable opinions. I wish you a happy life!
Response from Property: 尊敬的顧客您好!非常抱歉沒有給您一個舒適滿意的體驗。衞生間反味問題我們已經找專業維修人員處理過了。同時也對客房進行了全面的清潔處理和除味,確保後續客人入住不會再有類似情況。也非常感謝您提出的寶貴意見。我們一定爭取做的更加出色。期待您的再次到來,再次感謝您的反饋。祝您旅途愉快!新年快樂!