Small Luxury Hotels of the World - Keswick Hall

The grounds are so beautiful! Keswick Hall is a place to relax and enjoy downtime. We had a hiccup at the restaurant and when explaining the situation to Catherine (I believe she is the concierge) she was understanding and heard us out. She immediately got the food and beverage manager involved. Both Catherine and Skip went above and beyond to ensure the situation was made right. Thank you both for allowing us to be heard. We are excited to be back next month!!!!

Best resort but the cell phone service was simply horrific. There is no way to host a client oriented event with little cell phone coverage. The service was outstanding. The garden was the nicest I have seen. Loved everthing truly but the cell phone service

Very nice stay, as usual. Will note that the property seemed understaffed during our mid-week stay. For example, we were there on a very nice, sunny and warm day but the pool bar was not staffed and it was difficult to get any service at the pool. In my humble opinion, if the forecast is calling for 85 degrees and sunny, then management should plan to staff the pool area.

Keswick hall is such an amazing resort! Since, the property is newly renovated it was gorgeous especially the spa. Katherine and Casey at the front desk were very sweet! They upgraded us to an executive sweet for free! The food at Marigold was brilliant! The next day Allison at the front desk was one of the nicest receptionists I've met in my life! She was so sweet and for our inconveniences she took action by taking the resort fee and our breakfast off the bill! Truly, the service you would want at a 5 star hotel!

The room was outstandingly laid out, with beautiful views of the golf course and wooded areas. The bath and shower were excellent relaxing experiences. The bed was great for a nice nights sleep. The entire staff was above and beyond, to make our stay feel special! Looking forward to return to Keswick Hall in the future!

An excellent return trip to beautiful Keswick Hall! Wonderful staff and restaurant made for a relaxing weekend for a girls trip away. The only suggestions would be complimentary coffee and tea for hotels guests and chocolates for turndown. The spa was perfect and my facial with Jessica was amazing!

I worked with Keswick staff to create a surprise 60th birthday weekend with my wife. the highlight was shipping his and hers e-bikes directly to the Keswick where they put them out to surprise my wife with the gift. We had a great time riding around the resort, residential and golf roads. Great dinner at Marigolds and amazing spa treatment. great hospitality!

May I begin by saying this is a beautiful location and a very clean property. However, it unfortunately goes downhill from there. Reception personnel need additional training and should at least go over the basics of the resort upon check in. I was greeted, handed my room key and that was it. Also, there is no concierge on the property if you should need assistance with dinner reservations at one of the nearby restaurants, tours, etc. Welcome beverage was not offered upon arrival and would have been nice after a very tedious 8 hr drive down from NY in inclement weather. Valet personnel were very professional and pleasant. Day 2 of my stay I had a much-needed spa treatment (excellent) and didn't realize the spa is in a completely different building. When I asked the receptionist where the spa is she just directed me to the "second floor". Didn't mention that it's not in the main resort building and that it is a considerable walk to get to it. I'm presently injured so that ended up being an ordeal for me to get down there safely and on time for my appointment. Would have been nice if one of the valet golf carts could have just dropped me off. After my treatment they arranged one to get me back to the main building thankfully. That was at the suggestion of the kind gardener who was working on the flowers in front of the spa. There should be coffee/tea in the rooms but there isn't. Mini fridge contains 2 bottles of water, ginger ale, a few small snacks and that's it. Bathroom was well appointed and Frette towels were provided. (Would not recommend using the "Red Flower" bath products they provide however). Sadly, the bed was probably the most uncomfortable one I've ever slept on in my life. It's a box spring with a duvet type covering (about 2 inches thick if that) on top of it. I've stayed at many 5-star hotels worldwide and have never seen anything like that. Food from room service was mediocre at best and they bring it to you in awkward bento (?) boxes which are quite heavy and just leave them on the desk for you to deal with. Ended up accidently dropping one of them on my foot further injuring myself (having a difficult month). That could be remedied by simply using a rolling table (like all other true 5 star hotels use) to bring food to your suite so you can dine comfortably. Also, the walls between the guest rooms are apparently very thin so take heed.

Always enjoy our stays at Keswick Hall! Had great professional service from all staff members. Lovely room with a view. Great tasty breakfast in Marigolds. Bartender in Crawfords makes a superb dry martini.