La Concha Key West

Had a horrible experience with this hotel and would not recommend it until remodeling is completed. There was no pool, no fitness area and the AC didn't work properly. The room was 75 degrees and never cooled down. No one told us of these issues and was still charged the resort fee/destination fee. They did give a 30 dollar food voucher but the 2 days we used it we was charged an extra 30.00. We checked out Friday and no breakfast buffet was available so the voucher was worthless unless we wanted a cold item from there "store"

Great hotel and location.. BUT ... they are undergoing major renovations that were never mentioned... you will spend half your trip waiting for the 1 working elevator... and somehow there is no stair option... so we had to wait everytime... just to get to the second floor.

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a "destination fee," which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this "destination" hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

The property was under new management and under renovation. Had I known this I would have stayed elsewhere, The room AC was cold and did not respond to thermostat. Had to shut it off and still was too cold! Our favorite bar was closed for renovation. The pool water was not heated. The pool bar drinks were watered down and tasted poorly. Our room bathroom sliding door got stuck and difficult to open. The parking lot was an obstacle course due to painting equipment. The breakfast buffet was under staffed and had no plates available and some dishes were in need of replenishment. The check in assigned a room far from the elevator even after seeing guest walking with a cane, Had to request room relocation. My 6th stay at this hotel was a bad experience. The least they could do was to give a price discount Bad, Bad

For the price, this stay was incredibly disappointing. The hotel appears to be in the midst of a rennovation. Outdoor pool was dirty; couldn’t find the indoor pool even after getting directions. Our room was ok but windows were filthy. Got a couple free breakfasts because they didn’t have a room with two queen beds even though that’s what we reserved. I wouldn’t stay on Duvall street again — pricey and loud. We had a good time just had expected a better stay.

The location was good, but the rooms were small. There was no chair or desk. It was very pricey for what we got. I guess this is the norm in Key West.