Guest User
January 31, 2023
I stayed here 4 days and overall its a great hotel. Its one of the major luxury hotels in Kyiv. The staff were friendly and helpful. A bellman comes and takes your bags up to your room. The SPA and pool was top notch. However, this is probably the only 5 star hotel I ever been to that doesnt have on iron in every room. I had to call to room service and they told me there were only ONE iron in the whole hotel - and this was lost. The rooftop bar is great. Nice view, super friendly waitresses. However, the hostess who are supossed to take you to a free table just points somewhere and say "take whatever you want". Then she comes and tells that you cant take this table - this happened almost every time. Quite rude and not at all on the level expected from a hotel of this level.