Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu Reviews

Promenade Hotel Kota Kinabalu

4, 3, Lorong Api - Api 1, Api-api Centre, Kota Kinabalu, Sabah, 88000, MalaysiaView Hotel Details
Promenade Hotel Kota Kinabalu
Promenade Hotel Kota KinabaluPromenade Hotel Kota KinabaluPromenade Hotel Kota Kinabalu
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Guest Reviews of Promenade Hotel Kota Kinabalu

8.9/10
Very Good
2342 review
Verified reviews
Location9.2
Amenities8.6
Service8.9
Cleanliness8.9
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All reviews(2342)
Positive reviews(2282)
Reviews with photos/video(781)
Delicious breakfast(250)
Nice sea view(120)
Perfect for business trips(62)
Convenient for shopping(61)
Close to airport(33)
Delicious buffet(32)
Comfortable bed(31)
Friendly front desk staff(25)
Negative reviews(60)
Siti Faziah
Superior Room with City View
Stayed in Apr 2025
Couples
12 review
9.5/10
Amazing
Posted on May 20, 2025
As for conclusion, this hotel location is very strategic and the price is affordable for the comfortable stay in Kota Kinabalu. I am happy to stay here if I travel back to Kota Kinabalu. Love the food but still can improve
Response from Property: Dear Ms Siti, we're delighted that you enjoyed your recent stay with us, as reflected in your 9.5 rating. Your satisfaction is our top priority, and we're grateful for your feedback as it helps us identify the areas we can improve. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.
Anonymous User
Deluxe Room With Partial Sea View
Stayed in Apr 2025
Couples
2 review
9.5/10
Amazing
Posted on May 12, 2025
Very nice view... breakfast is superb!!! Varieties and delicious ๐Ÿ˜‹ staff also friendly & helpful..keep it up .. Thumbs up!!๐Ÿ‘๐Ÿ‘๐Ÿ‘
Response from Property: Dear Guest, thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We will share this with the rest of the team to let them know to keep up the amazing work and we look forward to welcoming you back soon!
farah Man
Superior Room with City View
Stayed in Apr 2025
Solo travellers
5 review
10.0/10
Outstanding
Posted on May 14, 2025
"I liked the location of the hotel. The area in front of the hotel isn't crowded, and you can enjoy a beautiful sunset view. Although the hotel seemed a bit old, I still liked it. It's also close to the airport, convenience stores, the Filipino Market, and public transport. Overall, I felt safe during my stay.
Response from Property: Dear Ms Farah, thank you for your feedback. We are glad to know that you had a wonderful stay with us. Yes, we couldnโ€™t agree with you more that our hotelโ€™s strategic location is definitely a convenient place to stay as most shopping, food and entertainment centers are within reach. It is a pleasure to announce that we will be implementing many room and facilities upgrades in stages this year and we hope to have the opportunity to welcome you back to our refreshed rooms in the near future
Sivakumar muniandy
Superior Room with City View
Stayed in Apr 2025
Family
5 review
10.0/10
Outstanding
Posted on May 28, 2025
Went there after almost 8 years and they maintain the same service. Better room and maintaining it profile. Highly recommended
Response from Property: Dear Guest, welcome back and we thank you for your wonderful feedback. Thank you for the compliments on our service staffs and the upgraded room. It is our pleasure to inform that further upgrading is ongoing and we hope to see you again soon
keetom96
Superior Room with City View
Stayed in Apr 2025
Family
27 review
10.0/10
Outstanding
Posted on May 4, 2025
The resort is big and the location is near to main attractions such Desa Fairy Farm etc. The mountain view in this resort is amazing!
Rajeev K Agarwal
Junior Suite
Stayed in Mar 2025
Couples
7 review
10.0/10
Outstanding
Posted on May 20, 2025
Had an amazing stay at Promenade Hotel in Kota Kinabalu earlier in May. Got a very good rate for their Junior Suite and it was the best decision taking it up. From the room, to the location, to the service and everything in between was simply top tier. Celebrated my wife's 30th birthday over the weekend and the hotel was kind to place a slice of cake in our room at no cost. The room itself was so big and spacious (45 m2) with a hall and room separately, a walk-in closet and a huge bathroom with a bathtub. Only average part is the poor choices of TV channels and lack of apps to cast/play own content/apps. Such beautiful sunset that can be seen from your room window itself, without needing to head to the waterfront area. Also, based on the proximity of the hotel to the airport, you could so easily see planes coming in for landing from your room and as an aviation enthusiast, its spectacular. The hotel morning buffet is really good with plenty of choices and options that caters to mostly International/Chinese-guests. The hotel had a flatrate parking of RM5 underneath which felt a bit excessive for hotel guests but it is what it is. Would highly recommend this hotel if you would like to see a beautiful scenic sunset daily, walk a short distance to the waterfront area for a nice night or the other direction towards IMAGO for some shopping/eateries.
Response from Property: Dear Mr Rajeev, firstly, a delayed birthday wish to your wife and we are honored you chosed us to celebrate with. We thank you for your compliments on the suite you stayed in and the view of the sea and planes coming in for landing it accorded . On the TV channels / apps, we are pleased to inform that we are in the midst of upgrading and the room TVs will be replaced in stages with a smart interactive hospitality TV. Mr Rajeev, we thank you once again for your feedback and we hope to serve you again in the near future
Anonymous User
Deluxe Room With Partial Sea View
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 1, 2025
Beautiful hotel with amazing seaview. The room was very clean & comfortable. The hotel can improve the breakfast selection & taste
Response from Property: Dear Guest, thank you for sharing your recent experience. We are delighted you found our rooms clean, comfortable and we hope you greatly enjoyed the sea-views. Unfortunately, it seems that we did not meet all your expectations on our breakfast menu. We have forwarded your comment to our chefs to review the menu. We thank you once again for your valuable feedback and support and we would be honored to have you return to our hotel in the future.
Anonymous User
Deluxe Room With Partial Sea View
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on May 8, 2025
Great stay and location near with the great restaurant and at night very happenings. View from the rooftop at vip lounge.
Su San
Superior Room with City View
Stayed in Mar 2025
Travel with friends
5 review
9.5/10
Amazing
Posted on Apr 26, 2025
The hotel is clean, comfortable, and conveniently located. Unfortunately, during my stay, the hotel was undergoing maintenance, resulting in no hot water for two days. Housekeeping kindly provided hot water upon request. The complimentary breakfast could use some improvements โ€” the coffee machine frequently ran out of water, causing long waits, and the food quality could be better. Overall, still a pleasant stay and I hope these issues will be addressed.
Response from Property: Dear Guest, thank you for taking the time to share your experience at our hotel. We are so glad you found the hotel clean and comfortable. Unfortunately, we experienced an issue that required an emergency hot water shutdown and we sincerely apologize for the inconvenience caused. The issue has since been rectified and all is back in order. We will also address your feedback on the breakfast with the appropriate team for immediate improvement. Your review is invaluable as we strive to enhance every guestโ€™s experience and we look forward to the prospect of serving you once again and ensuring that your next experience with us is nothing short of exceptional.
Katiya H
Deluxe Room With Partial Sea View
Stayed in Mar 2025
Solo travellers
14 review
10.0/10
Outstanding
Posted on Apr 17, 2025
The hotelโ€™s place is pretty nice, can see the wonderful ocean and sunset view when I stand in front of the window. I love the chair which is placed in front the window. The chair is comfortable, and can read a book or watch the TV or see the outside scene. The room is pretty great for me. There is a mini bar in the living room, they provide coffee machine there. I do really enjoy it!
Response from Property: Dear Ms Katiya, thank you for sharing your feedback about your recent stay. We appreciate you taking the time to highlight the aspects you enjoyed and we're always looking for ways to improve the overall experience. We will share your compliments with the rest of the team to let them know to keep up the amazing work and we look forward to welcoming you back in the near future
Guest User
Superior Room with City View
Stayed in Mar 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 19, 2025
Great experience staying here for last 3 days. Location is strategic. Will be back to again next month
Response from Property: Dear Guest, thank you for the 5-stars rating. We're so glad to hear you had a great experience with us. Our team takes great pride in providing friendly and helpful service, and your kind words mean a lot to us. We can't wait to welcome you back next month!
May R
Junior Suite
Stayed in Mar 2025
Family
19 review
10.0/10
Outstanding
Posted on Apr 21, 2025
The room is clean, the food variety also is good. The staff is very helpful and friendly. Already book this hotel next holiday.
Gloria Disu
Superior Room with City View
Stayed in Mar 2025
Family
2 review
9.0/10
Great
Posted on Apr 16, 2025
Excellent location with friendly staffs, will definitely book here if coming to Kota Kinabalu again.
Anonymous User
Superior Room with City View
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 18, 2025
Cozy, nice and clean. Strategic location. Will consider again in the future.
Linok81 Linoks
Promenade Superior Room with Club Lounge Access
Stayed in Apr 2025
Family
39 review
10.0/10
Outstanding
Posted on May 19, 2025
Cashier very friendly and she give me early check in. Happy with that room.
Response from Property: Dear Linok81, thank you for your feedback and the compliment towards our staff. We are pleased you are happy with your room and that you enjoyed your stay. We look forward to another opportunity to welcome you back in the near future