1012, Jln Sultan Ismail, Chow Kit, Kuala Lumpur, 50100, MalaysiaView Hotel Details
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The Chow Kit - an Ormond Hotel Guest Reviews
4.4/5
Very Good
205 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service4.5
Cleanliness4.6
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All reviews(205)
Positive reviews(199)
Reviews with photos/video(81)
Well designed(19)
Delicious breakfast(17)
Convenient location(16)
Parking difficult(15)
Easy to get around(11)
Loved the view(8)
Located in the city centre(7)
Tasty restaurant(5)
Negative reviews(6)
Guest User
The King Den - KL Room with City View
Stayed in Nov 2024
Family
4 review
4.0/5
Very Good
Posted on Nov 26, 2024
Beautiful hotel, and while there were some standout features, there were also a few areas for improvement.
The staff were great, particularly the young guy Chen, who was extremely helpful. The food and drinks at the hotel were also super yummy.
However, there were some drawbacks. Parking was a nightmare, and I had to park outside the hotel for 25RM. The noise from the cars and motorcycles was also extremely loud and went on until 4+ am.
Additionally, the room was very dim, and there were some notable omissions, such as a bidet and toothbrush/toothpaste.
I was also disappointed with the view from my room. I had booked the KL Den with KL City View specifically to see the monorail, but was given a room on the 1st floor with a large tree blocking the view. I found this to be misleading, as the hotel's advertisement clearly shows a view of the monorail.
My room looked different from the one advertised too. TV was placed in an awkward position. You either stand and watch or seat pull up the chair provided against the wall to watch it.
6/7
Response from Property: Dear Guest, thank you for your detailed feedback. We're thrilled you enjoyed the hotel's ambiance, delicious food, and Chen's helpful service! We’re sorry for the parking challenges, noise, and issues with the view and room setup. Your concerns about the advertised room details, dim lighting, and amenities have been noted, and we’ll work on improving these areas. We appreciate your insights and hope to provide a better experience on your next visit. Best Regards, Claudia | Guest Relation Manager
Anonymous User
The Den
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 30, 2024
It was a really good experience and I definitely recommend this hotel as a best location and affordable price to stay in KL.The service was great,staff was friendly and greeted us warmly.The cleanliness was 10/10,but just to mention there is no bidet provided in the bathroom hahaha but the other amenities was good
Response from Property: Dear Guest, thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and appreciated our great location, affordable pricing, and the warm hospitality from our team. Cleanliness is a top priority for us, so it’s wonderful to know we met your expectations there. We appreciate your lighthearted note about the bidet—it’s feedback like this that helps us improve. We're glad the other amenities met your needs, and we’ll keep your suggestion in mind for future enhancements. We hope to welcome you back soon for another memorable stay in KL! Best Regards, Claudia | Guest Relation Manager
Chet Wee Kiat
The King Den
Stayed in Nov 2024
Business travellers
6 review
3.7/5
Posted on Nov 20, 2024
The location of this place is excellent, offering convenience and easy access to key spots, making it a prime choice for those who value proximity. However, the amenities leave much to be desired. Basic facilities are either poorly maintained or lacking altogether, which can significantly impact overall satisfaction. A missed opportunity for me!
Response from Property: Dear Chet, thank you for sharing your detailed feedback. We're glad you found the location convenient and accessible. However, we sincerely apologize that our amenities did not meet your expectations. Your comments are valuable to us, and we’ll use them to identify areas for improvement. We hope to have the opportunity to provide you with a better experience in the future! Best Regards, Claudia | Guest Relation Manager
Anna Dragunskaya
The Towkay Suite
Stayed in Nov 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Wonderful hotel with a positive vibe, location is central and great. Would definitely recommend it to friends and others.
Response from Property: Dear Anna Dragunskaya, thank you so much for your kind words! We're delighted to hear that you enjoyed the positive vibe of our hotel and found the location convenient. Your recommendation means the world to us, and we can't wait to welcome you or your friends back for another wonderful stay. Best Regards, Claudia | Guest Relation Manager
jane hon
The Little Towkay Twin Suite
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 11, 2024
I always choose The Chow Kit every time travelling to KL, the traffic is quite jam but it's super convenient to go every where. Location is very prime, hotel staffs are always very friendly & helpful... the restaurant/ bistro is awesome ❤️
Response from Property: Dear Jane Hon, thank you for making The Chow Kit your go-to choice whenever you're in KL! We're thrilled to hear that our prime location, friendly team, and awesome bistro have made your stays enjoyable. We truly appreciate your loyalty and look forward to welcoming you back for more memorable visits! Best Regards, Claudia | Guest Relation Manager
Sofya Najib
The Twin Den
Stayed in Sep 2024
Couples
23 review
4.7/5
Amazing
Posted on Sep 17, 2024
My husband and I recently had the pleasure of staying at this hotel, and I must say, the experience exceeded my expectations in many ways.
From the moment we arrived, the front desk staff greeted us with warm smiles and genuine friendliness. They went above and beyond to ensure my check-in was smooth, providing valuable insights about the hotel amenities and ways to get around using the public transport. Special shout out to Joseph for his assistance.
Despite the hotel being located next to a bustling main road, I was pleasantly surprised by the tranquility of the room. We barely heard anything from the outside. The room itself is quite small but it's ok enough for the two of us.
The highlight of our stay was undoubtedly the super à la carte breakfast and their recommendations were spot-on. Must try their toast.
Highly recommend this hotel to anyone looking for a relaxing getaway without compromising on service quality.
Response from Property: Dear Sofya Najib, thank you so much for your wonderful review! We're thrilled to hear that you and your husband had such a positive experience at our hotel. It's great to know that our staff, especially Joseph, made a lasting impression with their friendly service and helpful insights. We're also pleased that you found the room tranquil and enjoyed our à la carte breakfast—especially the toast! Your recommendation means a lot to us, and we can’t wait to welcome you back for another relaxing getaway! Best Regards, Claudia | Guest Relation Manager
Anonymous User
The Twin Den
Stayed in Sep 2024
Couples
6 review
4.2/5
Very Good
Posted on Sep 24, 2024
Friendly staff. Great service. Spoiled plumbing system but receptionist resolved it quickly:)
Response from Property: Dear Guest, thank you for your kind review! We're delighted that you enjoyed our friendly staff and great service. We apologize for the plumbing issue but are glad our team could resolve it promptly. We hope to welcome you back soon! Best Regards, Claudia | Guest Relation Manager
Boom Jedsada
The King Den - KL Room with City View
Stayed in Sep 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Nice view to see the monorail. The staff is kind and suggested to try their breakfast. The room is classic & room is comfortable to sleep well. Will come back again
Response from Property: Dear Boom Jedsada , thank you for your kind words! We're glad you enjoyed the view of the monorail and found the room comfortable. It's great to hear our staff's breakfast suggestion added to your experience. We look forward to welcoming you back soon! Best Regards, Claudia | Guest Relation Manager
Guest User
The Den
Stayed in Sep 2024
Solo travellers
1 review
4.0/5
Very Good
Posted on Sep 14, 2024
Comfortable art-deco themed hotel in the heart of KL. Conveniently located near the monorail to get you to various sights in a short time. Rooms are cozy and well designed. My only gripe was the lack of tea/coffee making facilities - which is surprising for a 4-star hotel. Hotel staff are pleasant and make the stay pleasant overall.
Response from Property: Dear Guest , thank you for your wonderful review! We're thrilled to hear you enjoyed the art-deco theme and found our location convenient for exploring Kuala Lumpur. We appreciate your feedback about the tea/coffee making facilities, and we will take that into consideration for future improvements. It's great to know that our staff contributed to your pleasant experience. We hope to welcome you back soon! Best Regards, Claudia | Guest Relation Manager
Guest User
The Den
Stayed in Aug 2024
Solo travellers
4 review
4.2/5
Very Good
Posted on Aug 30, 2024
far from tourist spots but near Quill and Sogo malls. In a quieter area but near a major highway
Response from Property: Dear Guest, thank you for your review! We're happy to hear that you appreciated the proximity to Quill and Sogo malls and the quieter atmosphere. While we may be a bit farther from some tourist spots, we're glad you found the location convenient and well-connected to the main highway. We hope to welcome you back soon! Best Regards, Claudia | Guest Relation Manager
BUKIT AMAN
The Den
Stayed in Sep 2024
Couples
18 review
4.7/5
Amazing
Posted on Sep 9, 2024
Very nice hotel. Strategic location near to mall and public transport can get easily.
Response from Property: Dear Bukit Aman, thank you for your lovely review! We're glad you enjoyed the hotel's strategic location and ease of access to the mall and public transport. We look forward to welcoming you back for another great stay! Best Regards, Claudia | Guest Relation Manager
Guest User
The King Den - KL Room with City View
Stayed in Aug 2024
Travel with friends
11 review
4.5/5
Great
Posted on Sep 1, 2024
Good hotel in Chowkit, transport near by and worth the price. Clean, breakfast good and a good 3 star hotel in KL.
Response from Property: Dear Guest, thank you for your review! We're delighted to hear you enjoyed your stay and found our hotel clean, with good breakfast options and convenient transportation nearby. We appreciate your kind words and hope to welcome you back for another stay in the future! Best Regards, Claudia | Guest Relation Manager
Bryooauan
The King Den
Stayed in Jul 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Overall, I had one of the best stay in KL so far. Can’t believe there is such a gem in the middle of KL.
Please, if you ever travel to KL for the first time come and stay here. The rest of your trip will be smooth for sure.
Response from Property: Dear Bryooauan, thank you so much for your kind words! We're thrilled to hear that you had one of your best stays in KL with us and that you consider us a hidden gem in the city. We truly appreciate your recommendation, and we look forward to welcoming you back on your next trip to KL! Safe travels! Best Regards, Claudia | Guest Relation Manager
Aiman Hakim M. A
The Towkay Suite
Stayed in Jun 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Experience a good memories here. Kudos to the teams. The private dinner was nice. The staffs also were friendly
Response from Property: Dear Aiman Hakim, thank you for sharing your experience with us! We're delighted to hear that you have good memories of your time here, especially enjoying the private dinner and our friendly staff. It was our pleasure to ensure you had a memorable stay. We look forward to welcoming you back for more wonderful moments. Best Regards, Claudia | Guest Relation Manager
Ho
The Den
Stayed in Jun 2024
Family
9 review
3.7/5
Posted on Aug 27, 2024
Lovely boutique hotel with a charming atmosphere. Unfortunately the restaurant was closed for a private event during our stay and there weren't many dining options nearby. Parking was outdoors, and we were caught in a heavy downpour upon arrival, leaving us stuck in the car for a while.
Response from Property: Dear Ho, thank you for sharing your feedback. We're thrilled that you enjoyed the charming atmosphere of our boutique hotel. We apologize for the inconvenience caused by the restaurant being closed for a private event and the limited dining options nearby. We're also sorry to hear about the parking situation and the heavy downpour upon your arrival. Your comments are valuable, and we’ll take them into consideration to improve our guest experience. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best Regards, Claudia | Guest Relation Manager