The Waterfront Hotel Kuching

The Waterfront Hotel Kuching Reviews

The Waterfront Hotel Kuching

68 Jalan Tun Abang Haji Openg, Kuching, Kuching Division, MalaysiaView Hotel Details
The Waterfront Hotel Kuching
The Waterfront Hotel KuchingThe Waterfront Hotel KuchingThe Waterfront Hotel Kuching
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The Waterfront Hotel Kuching Guest Reviews

4.6/5
Great
230 review
Verified reviews
Location4.8
Amenities4.5
Service4.5
Cleanliness4.5
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All Reviews(230)
Positive reviews(227)
Reviews with photos/video(84)
Awesome stay(82)
Friendly host(43)
Awesome rooms(42)
Clean and tidy(36)
Great location(27)
Loved the view(21)
Delicious breakfast(17)
Convenient for shopping(13)
Negative reviews(3)
Anonymous User
Premier King Room With River View
Stayed in May 2024
Business travellers
14 review
5.0/5
Outstanding
Posted on May 11, 2024
Top hotel in Kuching 1. Location = Excellent(near to waterfront) 2. Check in = Great and friendly 3. Room cleanliness = Excellent 4. Room size = Excellent 5. Room view = Excellent- river front view … WoW! 6. Breakfast = Excellent- the best breakfast at hotel 7. Swimming pool = one of best facing majestic waterfront. Overall the best hotel in Kuching. Super happy :)
Response from Property: Dear Guest,Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is our pleasure to have you as our guest and we are pleased to know that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
Guest User
Premier Twin Room with City View
Stayed in May 2024
Friends
1 review
4.0/5
Very Good
Posted on May 14, 2024
love this hotel, situated above a mall and near many eateries, very nice view of the river, hotel breakfast is also very good
Response from Property: Dear Guest,Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is our pleasure to have you as our guest and we are pleased to know that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
Guest User
Premier Twin Room with City View
Stayed in Mar 2024
Family
1 review
4.7/5
Amazing
Posted on Mar 31, 2024
Everything is fine except the bathroom door is a little broken cannot be locked properly
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you loved the service extended by our professional team and that our location offers you with the convenience to a few of Kuching’s top tourist spots. At the same time, our management team and I would like to extend our most sincere apologies for the encounters. Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us. Our team will do our best to showcase the improvement we have made in the meantime and we hope that you would afford us the opportunity to serve you better once again in the future.Kind regards, Serene MarCom Manager
Anonymous User
Deluxe Family Room with Compound View
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on Feb 3, 2024
Location is superb, I booked a river view for family (two queen), but I was checked into a room with a bare roof view, called the receptionist they didn't offer to change the room but upsell me the king size room. The room has a bit of a plastic smell too, they just offer to come and freshen up the room. Swimming pool water was very cold, only one shower room available by the pool, no soap no shampoo and no water heater too.
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, we are sorry to hear of the issue you had; what you have experienced is not in our normal practice and we sincerely apologize for the less than satisfactory experience you had. Please rest assured that we have shared your feedback with our team especially our Housekeeping team to rectify the issues.Once again, we appreciate you taking the time to share your thoughts with us regarding your stay and we hope that you would afford us the opportunity to serve you better once again in the future.Kind regards, Serene MarCom Manager
Anonymous User
Premier Twin Room With River View
Stayed in Jan 2024
Friends
8 review
4.7/5
Amazing
Posted on Jan 16, 2024
The waterfront hotel in Kuching is an excellent choice for your stay. It lacks any noticeable drawbacks during my experience, and the gym operates until midnight, making it convenient for night owls. The location is also strategically positioned.
Response from Property: Dear Anonymous,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is pleasure to have you as our guest and we are more than pleased to read that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
Ngamo
Premier Twin Room with City View
Stayed in Feb 2024
Business travellers
1 review
4.7/5
Amazing
Posted on Feb 21, 2024
Strategic location for business & family holidays. All in one
Response from Property: Dear Ngamo,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Wong Fong Wei
Premier Twin Room with City View
Stayed in Nov 2023
Business travellers
5 review
4.7/5
Amazing
Posted on Nov 3, 2023
The room is very clean and comfortable. The premium room is very huge. Bathroom also very bright. but the shower without door make it floor easily to get split and wet. Overall, i satisfied with this stay. breakfast is chargeable rm35 confirm upon check in, walk in is rm55. Take some longer time to check in
6/18
Response from Property: Dear Wong Fong Wei,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and it is our pleasure to have you as our guest. Thank you for the kind compliment and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Carmen Tew
Deluxe Family Room with Compound View
Stayed in Dec 2023
Family
1 review
4.0/5
Very Good
Posted on Jan 9, 2024
A pleasant place to stay.. Various types of breakfast foods, spacious rooms. This hotel is attached with a mall on the ground floor. Surrounded with interesting and walkable places. Will come again next time.
Response from Property: Dear Carmen Tew,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is pleasure to have you as our guest and we are more than pleased to read that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Anonymous User
Premier Twin Room with City View
Stayed in Feb 2024
Friends
1 review
4.7/5
Amazing
Posted on Feb 3, 2024
It was fun :) but i think river view is nicer. Maybe next time ?
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is pleasure to have you as our guest and we are more than pleased to read that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
vanessasha
Club Floor Twin Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Great hospitality during our stay.. quite convenient location of the hotel to go around walking distance..
Rita CheTa
Deluxe Family Room with Compound View
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 17, 2023
Great location, service and amenities. Definitely will be returning customer whenever I have opportunity to come again.
Response from Property: Dear Rita CheTa,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.Looking forward to have you back with us again, see you soon!Kind regards, Serene MarCom Manager
Ranimah
Deluxe Family Room with Compound View
Stayed in Nov 2023
Family
7 review
5.0/5
Outstanding
Posted on Nov 10, 2023
Good vibes and centralized location. easy yo access to the mall next to hotel. feel happy stay here and will repeat to be here again soon.
Response from Property: Dear Ranimah,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a comfortable stay with us and that you enjoyed the convenient location. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
Udin5051
Deluxe Family Room with Compound View
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Nice place. Will be there again for next time
Response from Property: Dear Udin5051,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.Looking forward to have you back with us again, see you soon!Kind regards, Serene MarCom Manager
Anonymous User
Premier Twin Room With River View
Stayed in Sep 2023
Business travellers
7 review
4.7/5
Amazing
Posted on Sep 22, 2023
Very much centrally located. 3min walk to the Kuching Waterfront by the river. Lots of nearby shops to buy souvenirs, kek lapis and clothing. There is a mall at the lower ground so very easy and convenient. Booked premier room with river view but was given free upgrade to 2 bedroom suite facing the river. Superb! Comfy bad and spacious rooms though the fridge was not working and sink was quite blocked. Reported during check out. Downside is this unit is at level 8 so can be quite noisy at night with the mooncake festivals street kiosks and mosque nearby. The breakfast spread was very2 good with lots of choice. The negative part was the pastries were quite cold and hopefully the staff manning the noodle counter can be a bit more friendly Overall, worth for money, excellent location and recommended hotel in Kuching. Would stay here again in the future.
6/16
Response from Property: Dear Anonymous,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. It is heartwarming to know that our service left you with a great experience. Our team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! It is our pleasure to have you as our guest and we look forward to serving you again.Kind regards, Serene MarCom Manager
Nurlyana Philip
Premier King Room With River View
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 29, 2023
I loved the room i got this weekend. It faced the most perfect side of the river where i could see the Sarawak Regatta from my comfortable room.
Response from Property: Dear Nurlyana Philip,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a comfortable stay with us and that you enjoyed the convenient location. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager