2 Higashiamidaji-Machi, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-8575, JapanView Hotel Details
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Guest Reviews of ANA Crowne Plaza Kumamoto New Sky
8.7/10
Very Good
201 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.5
Service8.9
Cleanliness9.0
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All reviews(201)
Positive reviews(196)
Reviews with photos/video(71)
Awesome rooms(60)
Delicious breakfast(22)
Large rooms(17)
Easy to get around(16)
Loved the view(11)
Near shopping area(8)
Quiet & comfortable(7)
Friendly front desk staff(7)
Negative reviews(5)
Fernawati
Standard Twin Room
Stayed in Aug 2024
Family
1 review
9.5/10
Amazing
Posted on Oct 7, 2024
We enjoyed our stays (2 nights) here. Itβs so close to bus station (Gion) only 100-150 m walk from the hotel. And 850m from Kumamoto Station. The hotel located in a quiet area, which we were expected. We walked from city center to the hotel on the last night of our stay. Itβs enjoyable walk and windy that night. The view from our hotel room was incredible, we could see the mountains and the river along the city.
Anonymous User
Standard Twin Room
Stayed in May 2024
Travelling with friends
2 review
7.0/10
Posted on Jul 7, 2024
The room is big and comfortable, breakfast is good though not many choices. However the wifi connection is very poor no connection in the room.
JC^-^VC
Standard Twin Room
Stayed in Nov 2024
Family
6 review
6.5/10
Posted on Jan 1, 2025
Best is you have rental car, quiet location and walk 20 minutes from Kumamoto train station ,this hotel much suitable for business travellers and taking taxi in and out. Very quiet location and no shop aroundπ
Response from Property: Dear guest, thank you for taking time to leave a commentWe appreciate your feedback on our location. While we understand that our location may not be ideal for everyone, we hope our services and amenities compensated for any inconvenience.We hope you spent a good time in Kumamoto and looking forward to see you again in the future.front desk
Rfa0801
Standard Twin Room
Stayed in Jun 2024
Family
2 review
9.0/10
Great
Posted on Jul 27, 2024
Iβll give credit to front desk staff. They were quick to respond to emergencies. Positive attitude in offering assistance.
Andrew Mark Botsford
Standard Single Room
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 27, 2024
Ideal location for Kumamoto Station. Nice hotel.
Response from Property: Thank you very much for using ANA Crowne Plaza Hotel Kumamoto New Sky.We would also like to thank you for taking the time out of your busy schedule to leave us your comments.We are very happy to receive your kind words, and we would like to thank you from the bottom of our hearts.Nothing could be more encouraging to us than this.We will continue to strive to create a hotel where our customers can stay comfortably, so we appreciate your continued patronage of our hotel.γγγγγγγγγγANA Crowne Plaza Hotel Kumamoto New Sky Front Desk
Siu Hee Francis
Standard Twin Room
Stayed in Oct 2023
Couple
13 review
8.0/10
Very Good
Posted on Nov 28, 2023
Nice hotel with good location. The air conditioning was too warm making it uncomfortable.
Chew Wang
Superior Twin Room
Stayed in Dec 2023
Family
3 review
9.5/10
Amazing
Posted on Jan 21, 2024
Good, nice views
Chaku
Standard Twin Room
Stayed in Dec 2023
Travelling with friends
35 review
9.0/10
Great
Posted on Mar 31, 2024
I love this place! Although the location is bit far away from the downtown of Kumamoto, the equipment and service is very good~ it was a cozy stay for me.
Arigatou (γγγγ¨γ)!
pcony
Standard Twin Room
Stayed in Nov 2023
Travelling with friends
2 review
10/10
Outstanding
Posted on Dec 31, 2023
Good!
Guest User
2 Single Beds High Floor
Stayed in Jan 2024
Family
5 review
8.0/10
Very Good
Posted on Feb 19, 2024
Location is good as convenient stores are nearby, room size is fit for people good
Response from Property: Dear valued guest, Thank you for leaving us your review and for making us a part of your visit here in Kumamoto. We are grateful that you chose the ANA Crowne Plaza Hotel Kumamoto New Sky. We are very happy to hearing from you that you were almost satisfied about your stay and that you find the place convenient. Thank you so much again for your precious time. If you have any question or request, feel free to ask the front desk at anytime. We are looking forward to seeing you again soon. Sincerely, ANA Crowne Plaza Hotel Kumamoto New Sky
William syh
2 Single Beds High Floor
Stayed in Oct 2024
Couple
25 review
9.0/10
Great
Posted on Nov 8, 2024
Clean and comfortable hotel
Response from Property: Thank you for choosing ANA Crowne Plaza Kumamoto New Sky.We would also like to thank you for taking the time out of your busy schedule to leave us your comments. We are very happy and honored by the many words of praise.For us, the words of praise we receive from our customers are the greatest encouragement, and we have immediately shared them with the relevant departments. We will continue to strive to create a hotel where our customers can spend their time comfortably, so we appreciate your continued patronage.γANA Crowne Plaza Hotel Kumamoto New Skyγfront desk
Guest User
Standard Twin Room
Stayed in Sep 2023
Couple
2 review
10/10
Outstanding
Posted on Oct 13, 2023
We stayed for 3 nights. The service was outstanding. All staff were very polite and professional. The room was very clean, nice size, and super comfortable with a river view. We had a guest and they gave a parking validation. The breakfast was amazing with various choices. The location is convenient to the downtown and also JR train station. We will definitely stay again.
Ja Tse
Standard Room 1 Double bed
Stayed in Mar 2023
Couple
5 review
9.5/10
Amazing
Posted on Apr 5, 2023
Very good hotel!!
The environment is exceptionally!!
The foods are great and delicious!!
The staffs are very helpful and friendly!!!
Very good stay experience!!!
Strong recommend πππ
Response from Property: Thank you very much for having us stay at our hotel.We are very pleased that you have liked us.We are happy if you can use the hotel again.
Guest User
Standard Twin Room
Stayed in Jan 2024
Travelling with friends
14 review
5.5/10
Posted on Feb 12, 2024
Electric kettle and restroom are poorly cleaned
Response from Property: Dear valued guest,Thank you so much for leaving us your review and for making us a part of your visit here in Kumamoto.We are grateful that you chose the ANA Crowne Plaza Hotel Kumamoto New Sky.We are deeply sorry to hearing from you that your room was poorly cleaned and that we made you feel uncomfortable during your stay. We are aware to give to our valued customers the best service during their stay so we will report this to our superiors and we will be more careful in the future to don't let this happen ever again. We truly apologize for all the inconveniences we may cause and hope that you will have a more pleasant stay for your next trip in Kumamoto. Thank you so much again for your precious time. If you have any question or request, feel free to ask the front desk at anytime.We are looking forward to seeing you again.Sincerely,ANA Crowne Plaza Hotel Kumamoto New Sky