We arrived at the property after a very long day around 6:30pm,the desk clerk was with a client casually talking about vacations, so we stand in line . The conversation lasted for 10 min, and than the client had a personal call , he still stayed there talking , the clerk never bothered to tell him that we were waiting ! Finally the client realized that we were there and stepped aside.
Also the clerk told us that the second bed was a wall mount bed , very easy to pull. Well , it is easy to pull but it’s very heavy and we had a hard time controlling the descent , to the point of hurting our wrists.