Maison de Vebron

Super easy check in, clean room, fridge microwave and coffee maker in room. Will stay here again 👍

My husband and I stayed at this property for an ultramarathon event. I was not aware that this is less a hotel room but more a hostel, with no person on the premises. We had one towel for a two person two night stay, barely half a roll of toilet paper (which ran out with no other supplies available) and one coffee kcup for both of us. Our room was directly next to a washbasin room where someone noisily washed dishes at 11pm. For the cost, this property was not worth the money.

The units had 3 self contained bedrooms and a common kitchen, living room etc. we have the whole unit booked for ourself. I guess it’s possible to share the common area with other single room guests if booked. We were very happy about the visit!

Bed and bedding were great. Internet worked fine but TV had an issue that could not be fixed during our short stay. Almost ski-in, ski-out access to the base at Mont Édouard was very convenient.

When booking online they send blank confirmation emails. I had to call them many times, waited on hold for 45min plus each time, and had difficulty getting information from their staff whenever we did connect. Admittedly, their phone operator spoke very little English and my French is mediocre, although passable enough to communicate that I want to book a room, confirm it, or cancel it. The confirmation emails they sent after the phone calls were also blank. When I arrived for my first booking there was nobody at the resort. Like the horror movie The Shining. Nobody at all. I found a note in french, not simple french, but detailed instructions which would not be easily translated for someone who hasn't studied the language (which I did when I was younger). The note instructed me where to go to find a key, and which wing of the hotel my room was in. The room was clean, but it was still creepy being in a big, semi-lit, hotel in the countryside totally alone. We had a booking to return and stay at the hotel 4 days later. We decided it was creepy and did not want to come back so we called (again, nobody was at the hotel to manage our reservations) and canceled the booking. We thought it went relatively smoothly, but then Maison de Vebron charged my Visa, at a rate that was 33% higher, and they continue to keep me on hold or ask me to call them back instead of giving me the refund. Staying here was just a huge headache. It was our only bad experience in 10 days in Quebec. All of the other camping, auberges, and hotels were easy to book with and visit. It may be a fine hotel if you come during the busy season and speak french fluently. If you want to be confident that your reservation is confirmed, or receive any kind of human service whatsoever, then you should not book here.

No light and no switch in the main entrance hall. At my arrival, it was already dark and I had hard time to find the envelope with the instruction for me. I paid 133$ + tx/night for a very small room (room 104) with a single bed size, minimum comfort offered, very noisy fun in the bathroom, no shampoo, no conditioner, very small tv with only few channels, no electrical plug close to the cafe machine to connect the power, no fridge, nobody on the site if you need something. I give 3 stars because of the gorgeous location.

This is way too expensive for the season and the room they provide. It was the only room available for us, so it wasn’t a choice! Wouldn’t recommend it, even for ski season!

It was an awful experience and misrepresented.