Guest User
October 23, 2023
I had reservations about entering into a transaction with a business who responds so harshly to the customer’s feedback. Anyone who has a business model of blaming customers when there’s an issue, instead of genuinely trying to listen and come to an agreement doesn’t deserve my money. However, we were desperate for somewhere to stay and there were limited options, so I booked hoping for the best, what I got was the absolute worst. I booked during Covid, and only days before we were due to stay Ballarat went into lockdown. Despite being told I would receive a full refund, despite their website clearly stating this, I was only refunded half. I then tried to use the remaining credit and the multiple emails that I sent were either ignored, or replied to, but no booking was ever made. I’m now being told that that’s my fault for not ringing, but I shouldn’t have to pick up the phone. One of my multiple emails was replied to, it is not my responsibility to continue to chase until I have a booking. I was reluctant to use the phone, as there are clearly unethical business practices here, and I wanted to make sure everything was documented in writing. Whatever is written in response to this email I won’t read. It will most likely be untrue. My advice, stay somewhere else. Save yourself the stress of having to deal with them.