Novotel Suva Lami Bay Reviews

Nice reception and environment! Worth a try. The swimming pool here is awesome with nice staff wandering around.

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

I spent alot of time out visiting families but stayed the night and early morning in... such lovely place with views.

In fact, it is a 150-meter-long, 50-meter-deep row of two-story buildings facing the sea next to the ring road, with a palm-sized swimming pool. Accor's hotel has no problem with hygiene, and breakfast only consists of eggs, cereal, salad, and bread. It's just a transit hotel, parking is free.

Stayed for how many nights

The view is great.

素敵なホテル。部屋もきれい。料理もおいしい。 スタッフのホスピタリティもとても素晴らしい。 海が濁っていたのは雨のせいか…

Thank you Novotel, Suva staff for the very hospitable service we received yesterday, Easter Monday. We had booked the pool pass for the day and Neha ensured the process was smooth in our online booking. Upon arrival the ladies at front desk welcomed us and provided our pool towels and lunch pass very quickly knowing the excitement with the children to swim. The friendly F&B team served delicious pizzas and milkshakes for our lunch and pool drinks! Thanks for the lovely experience at your beautiful hotel. It quaintly located only 10mins from the city which makes it so convenient.

I just want to take this little time to again compliment the staff and cooks of the Novotel Hotel. This little gem just outside Suva offers a delicious menu with excellent attentive service making your mealtime most enjoyable. Every meal is consistent from the very first-time ordering months ago to now with very reasonable pricing. I recommend this hotel for any of your meals while in Suva. O by the way the views from the restaurant are amazing.

Great 1 night stay, upgraded to a suite , very nice.Staff where all very pleasant an helpful, nice dining room with a great water views , had a loverly meal and a good breakfast,plenty of parking on site.

It supposed to be a nice hotel, but I got a bed bug this time. Regarding its price and reputation, that shouldn't be happened. --;

I’ve stayed here before many times however on this occasion I was a visiting guest who decided to dine in. Ordered an ice coffee - the drink came and there was it was just milk and coffee, no sweetness at all. I’ve had this drink before which was quite nice(only a week earlier) I asked the staff member if it’s meant to be sweet to which she replied “yes it has ice cream” I asked her to take it back and try it and tell what she thinks as there was no ice cream in drink. 5mins later a different staff member turns up - “ice coffee”? This time it was sweet however almost half the glass was froth. No apology, no followup after to ask if drink was ok - absolutely NOTHING from staff. It seemed that because of my complaint, I was now an inconvenience. I can assure you that my 20+ years in hospitality and customer service I have seen it all and experienced great service and also poor service. At this stage, I left drink aside, paid for my drink and left. The staff need to be trained with customer service and understand the recipes and standards. Learn how to deal with customer complaints and feedback. For somewhere that has given me very fond and pleasant memories, this recent visit has made me rethink my options on where to stay when I am in Suva next. Please take this feedback seriously or you will lose a lot of your regulars. Also install some ceiling fans in your lounge/dining area as it gets quite hot during the day when there is no sea breeze.

The only thing I didn’t like was due to the maintenance there was no hot water which was really annoying

We stayed just for 1 night. Bed was comfortable and the room quiet even though it's next to the main road Check-in was straightforward