Eiger Mürren Swiss Quality Hotel

Murren, Lauterbrunnen is the most beautiful place I’ve been to in Europe. Eiger Hotel was the perfect size to have all the amenities and retain the family atmosphere. Every meal we tried was amazing, especially the New Year’s Even set menu. Well done.

One of the best hotels we've stayed in. Everything about this hotel made our trip to this part of Switzerland simply amazing! Although our room was a little small, the view from our balcony was breathtaking (see attached photos). The bed was perfect, the rooms were super clean & cozy. Although body soap & shampoo was supplied, they were very small bottles. We had dinner at their restaurant for the 3 nights we stayed and the food was amazing! The breakfast buffet was delicious. The staff were friendly and took care of all our needs. We can't wait to come back for our next vacation here.

I booked this hotel through Tripadvisor (which directed me to *******) based on the reviews on this site. Clearly, many people love this hotel and have had great experiences. I do not doubt this is true, but I am posting my review in order to give visitors information I wish I had when I was choosing hotels. First Problem: The hotel sent detailed instructions about getting to Murren (on mountain top, cliff edge, no cars). Take the train from Lauterbrunnen. The hotel is directly across the street. We dutifully parked in the Lauterbrunnen station garage, dragged our bags to the station, only to learn the train was closed. I called the hotel, and they knew of this closure. The directed me to another location where I could take a cable car. Why they sent one set of instructions but did not send a follow up is a mystery. We lost over an hour pulling luggage back and forth. Second Problem: As instructed, I called the hotel from the cable car to let them know we were on the way. They said they would have someone meet us and drive us to the hotel. They had my name and the number of people in our party. When we arrived at the mountain top, it was sleeting, and we were not dressed for the weather. The driver took our luggage in a cart that was designed to fit three, possibly four guests, He informed us that another party was coming -- a family of four. There was no room for all of us in the cart. My husband, a gentleman, walked to the hotel in the sleet without proper clothing -- our coats were in our luggage. The hotel know how many people they were going to pick up. Surely they could have sent two carts. Alternatively, they could have told us in the imaginary email that informed us of the train closure "We can take your luggage to the hotel, but may not have room for every guest in the car. Please dress for possibly bad weather on the mountain top as you walk to the hotel." That's what I would have done, but that's just me. You never get a second chance at a first impression. When we arrived, the staff was very nice, but not at all concerned with the issues we had arriving. I waited in the lobby for my husband to finally arrive, cold and wet. No one seemed to think this was a bad start. I would not presume to tell anyone at Hotel Eiger how to do their job, but an acknowledgment of their errors in communication and pick-up, followed by a sincere apology would have done wonders. Third Problem: All the room with Mountain Views were booked when I made my reservation. No matter, Switzerland is so beautiful, I had no doubt the forest view would be exceptional. The rooms were listed as 25 sq. meters, which translate roughly to 290 square feet. In the photos, the forest view rooms all have space for beds, tables, easy chairs, and a desk. So we enter Room 454, and while I did not measure it, there is no way it was 25 square meters. There was no room for an easy chair or a desk or any of the space that was pictured in the w