Long story. Never had so many issues before.
First, we checked in at 9pm, but the main door was already closed and had to check-in thru a small window. Red flag for unsafe area. It is a motel with parking spaces right outside the rooms as usual, but the rooms surrounding the pool had to park farther away. It did not feel safe at all with some people wondering around and some grown man in the pool. First time staying in a motel. Got to the room and my son found a dead spider in toilet. Flushed it out, no big deal. Then, found several other spiders, so we called the front desk. Got a different room. Had to pack up everything back. My son and I waited for my husband outside of the new room till he came back. Got in the room and it looked kind of clean, but it smelled like mold. We didn't find any critters and didn't want to go thru the same process again, so we settled in. There were several areas that had residual of paint, I believe, that made it look dirty. The next day, my husband wanted to make some coffee. Had supplies, but no coffee maker. Strange. We went out and about; but when we came back our key was not working. Again, my husband had to walk across the parking lot, while we had to wait outside the door with people walking around, making us feeling unsafe.
I understand they are trying to make it a little more high end, because it looks like they're upgrading, but don't charge 4 star fees when you're still not done upgrading. It looks way different than the pictures