Anonymous User
January 1, 2024
Is there really no one in charge? This **** hotel, I arrived early in the morning and was told that it was already past the check-in time for the day, my order could not be found, and I was asked to cancel the order and rebook, OK! I just want to rest. You don’t know how to adapt and I’m too lazy to talk to you. I waited for ten minutes for you to add my cancellation. After processing it for twenty minutes, I called Ctrip to cancel the order and rebook it. They also informed me that the room type I booked was full. Yes, they told me that the room was fully booked today, and they offered me an upgrade with a view. The first thing I did when I entered the room was to turn on the floor heating. After taking a shower, I lay down on the bed and the floor was still cold. I took a look and the floor heating was indeed on, so I called. The front desk, the front desk said that it might not be warm yet, so they brought me a quilt first. It was only 10°C in the whole room, and even the two quilts were freezing cold. I struggled until 6:30 in the morning, and it was too cold to sleep, so I called the front desk again. I called and gave me a mini heater. In such a big house, they gave me a heater that didn’t even warm my feet.
I made a reservation on the night of 12.31. I saw that the room was open for sale after I didn’t show up in the early morning. There was no room left at all. When guests came, there was no room. The floor heating was broken and I needed a repair room to accommodate me! In order to sell a house, the practice of not leaving a room for guests is also an explosion in the hotel industry! Even if I don't come to stay, I can't withdraw. I understand that if you don't keep a room, it's the hotel's problem. Hiding the floor heating in the room is also the hotel's problem. Is there anyone who doesn't need heating in winter? I was already very sleepy when I checked in. I stayed up until dawn and couldn't sleep. I really want you to give me an explanation. Is this really reasonable? I will never spit out fragrance 🙂
There is also the front desk in the early morning of 1.1 🙂 🙂 🙂 🙂
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