Guest User
October 19, 2023
Our fabulous 6- night stay started with a warm, friendly and efficient check-in by the front desk staff. At Protea, everyone was so welcoming and helpful right from the start. Staff professionalism and level of service throughout our stay was unsurpassed. The entire Protea team is committed to delivering a memorable experience to its guests and it did ! The ambiance, service and food quality at the bar and hotel restaurant were excellent. Rooms were modern and comfortable with good air-con. Ruth was our housekeeper and she did a great job daily. There is an exceptional tours/ travel service and gift shop located on the property run by Grace and Mapoma, who are conveniently available daily for information, tour bookings and to arrange local taxi transfers. They offer great options for local tours at very reasonable prices and responded rapidly to emails when we sent inquiries prior to arrival at the hotel. Thank you Grace and Mapoma for all your help ! You guys rock ! We'd also like to send a special shout-out to all the ever-smiling hotel staff who provided exceptional customer service. From Reception: Belinda, Lister, Rodgers, Natasha and Hildah. Waiters/bartenders: Aaron, Gift and Henry. Our apologies as we cannot recall the names of all the other special team members. We also need to extend our sincere thanks to the GM, Ms. Tanya Stephens who helped us navigate thru a maze of issues caused by a sudden international flight cancellation. Thanks so much for taking the time out of your busy schedule to help us get these complicated issues sorted out. Your efforts really made a difference, We will never forget the great time we had at the Protea and look forward to a return visit in the future.