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April 19, 2023
How did this 4.9 praise come from. I fell and sprained my ankle between the shower room and the bathtub in the room. In this type of room, the bathroom bathtub is connected to the room. There is a little bit of water in the black and white marble, which is very slippery. There is no anti-slip material in the room. Hint, there are no non-slip mats either. I fell in my hotel room and the hotel was responsible. I can ask the hotel to compensate for my loss, but in the end I just hope that the hotel can arrange a car to take me back to Shanghai. But so far the hotel has not solved my problem.
I took the high-speed rail from Shanghai to Liyang alone. My friends who lived with me came from Jinjiang and Huai’an. They took a different road from me. I couldn’t walk because of my swollen feet. I made a request and the hotel arranged a car to take me there. When I went back to Shanghai, they disagreed and only agreed to send me to Liyang High-speed Railway Station. I also suggested that the hotel should bear half of the taxi fare back to Shanghai, but they were not willing. From 10:30 in the morning, after failing to communicate with the housekeeper, I waited until 1:00 pm for the manager to arrive. The manager finally said to give me a room voucher for the main building of Tianmu Lake Yushui Hot Spring Resort Hotel, and then left. But I don't need a room voucher. My first priority right now is to get home safely and let my sprained foot recover.
The housekeeper and manager have always emphasized that since the establishment of their hotel (Tianmu Lake Yushui Hot Spring Resort Hotel), I was the first guest to wrestle in the room. It is not their responsibility to say what is inside and outside the box. Taking me to the hospital for an examination and filming is the best of humanity. By the way, he also proposed to buy me a crutch in the middle. It's meaningless to say this kind of thing. The hotel did not actively discuss and communicate with us. Instead, after I asked to send me back to Shanghai, they left us in the room and waited for more than two hours. Lunch, waiting for the butler manager to come). After the manager appeared, he didn't actively solve the problem, and things were delayed as long as possible. In the end, we couldn't delay them, and left hungry and disheartened. Share a bad stay experience. At present, Ctrip is still negotiating with the hotel, hoping that Ctrip can help their users get a reasonable and satisfactory solution.
Original TextTranslation provided by Google