31 St Thomas St, Southwark, London, SE1 9QU, United KingdomView Hotel Details
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Shangri-La the Shard, London Guest Reviews
4.5/5
Great
140 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(140)
Positive reviews(134)
Reviews with photos/video(60)
Great service(35)
Awesome stay(32)
Awesome rooms(22)
Convenient location(11)
Loved the night views(9)
Great location(9)
Delicious breakfast(8)
Large rooms(6)
Negative reviews(6)
Guest User
Premier Twin Room with City View
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 28, 2024
Love this hotel, the views, the rooms and the service is amazing.
Justin Kh
Premier Shard Twin Room
Stayed in Jun 2024
Family
33 review
5.0/5
Outstanding
Posted on Aug 1, 2024
My 4th times of booking with this hotel, the have luxurious limousine send us to city or where else we want to go in city.
Guest User
Deluxe King Room with City View
Stayed in May 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Beautiful Scenery all round. We enjoyed the high sights over London
Coo!
Deluxe King Room with City View
Stayed in Nov 2024
Solo travellers
48 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Outstanding service, located Central of London, super friendly staff!
harjinder
Superior Shard King Room
Stayed in Nov 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Dec 21, 2024
Super hotel, great views!
Sun
Premier Shard Suite
Stayed in Oct 2023
Family
21 review
4.7/5
Amazing
Posted on Dec 9, 2023
The Shard has unbelievable views. Mesmerising. The size of the suit was satisfactory, spacious. Bathroom is very well appointed.
Gaétan96
Superior Shard Room
Stayed in Dec 2022
Couples
10 review
5.0/5
Outstanding
Posted on Jan 9, 2023
The perfect hotel to enjoy the view of London as it is an attraction itself.
You can enjoy the sunset and sunrise as you are chilling on bed with your beloved.
The service is really amazing and efficient.
The breakfast is really good and full of diverse foods.
Sky pool and spa were closed but we have enjoyed it before and it was amazing.
The only negative point to be fair is the gym which is not amazingly equipped in term of lifting equipment.
I definitely recommend this hotel for every couple that want to have an unforgettable stay in London.
Flawlessly_me
King Room with Iconic City View
Stayed in Oct 2022
Couples
10 review
5.0/5
Outstanding
Posted on Dec 3, 2022
Absolutely in love with this hotel. It was a surprise stay planned for my partner’s birthday and I must say I’m impressed with the service of the guest relations and the rest of the team. The stay and room set up was just magical. Loved the whole journey right from the warm welcome at the entrance to the check in desk until checkout. Thank you so much for making this stay so special for us.
6/7
Elita Dzerina
Superior Shard King Room
Stayed in Dec 2022
Couples
3 review
5.0/5
Outstanding
Posted on Feb 7, 2023
We stayed at Shangri-la for two nights.I can’t praise enough the staff and the hotel itself. Upon arrival, we were upgraded to an amazing city-view room. Our room was facing St Paul’s Cathedral and other famous landmarks. The views were absolutely breathtaking. I decided to use the pool and sauna. It was brilliant! Again stunning views as the pool is located on the 52nd floor. Breakfast was delicious with a great selection of cold and hot food, fruits and pastries. The facilities at the hotel are great but what makes everything perfect is the people and staff. A big thank you to duty manager Tylor and the reception staff, especially Jasmine and Andzelika, the pool attendant. You made our stay memorable.❤️
Guest User
Superior Shard King Room
Stayed in Jul 2022
Couples
1 review
5.0/5
Outstanding
Posted on Aug 28, 2022
Something special, fantastic hotel with the best views in London 💪🏾
Anonymous User
Superior Shard King Room
Stayed in Nov 2022
Solo travellers
9 review
5.0/5
Outstanding
Posted on Dec 31, 2022
A very good stay and a lovely experience! Stunning views and delicious food at Ting! I highly recommend!
Guest User
Premier Shard King Room
Stayed in Jun 2022
Family
3 review
5.0/5
Outstanding
Posted on Aug 6, 2022
Amazing! Good location and easy access. Great service. Fabulous room with amazing views a across London - nothing not to love about this hotel!
Anonymous User
Shard Suite with Iconic View
Stayed in Jun 2023
Other
1 review
5.0/5
Outstanding
Posted on Jul 17, 2023
good j
DelisuoDNJ
Shard Suite with Iconic View
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 12, 2024
The service is very good, the food tastes very good, and it is next to the Chinese restaurant "Hutong". The transportation is also very convenient. It is a very good accommodation experience and I will come again if I have the chance.
Original TextTranslated by Google
6/10
Anonymous User
Superior Shard King Room
Stayed in Sep 2024
Business travellers
66 review
4.0/5
Very Good
Posted on Oct 5, 2024
The room is quite big, with excellent facilities, a bathtub, a smart toilet, good toilet paper, beautiful environment, high floor, sanitation is OK, purified water is available, and the service is also pretty good