Msk Superior

Room was in the basement, no ventilation, cant open the curtains in the window as it is opening to open space where people work next to laundry. Shower doors wont close, wash basin so small that water leaks all over the floor in bathroom. Even after repeated requests as it was claustrophobic with small kid, staff were not at all helpful.

What a scam! Having (supposedly) booked a Deluxe apartment with a mezzanine, we ended up in a subterranean matchbox. We asked for the room that we are booked and to his credit the receptionist managed to upgrade us to a shoebox. Marginally better but still not what we had booked. Plus there was no hot water and, quite frankly, the amenities were appalling given the money that we had paid. So, despite having paid for 5 nights, we moved out. One room does not make a suite or an apartment. Shame as the location was excellent.

We stayed here as we went to a gig at Hyde park. Absolutely ideal! Great price and the staff on the 24 hour reception were fantastic! Lovely apartment. Couldn’t fault a thing. Will definitely be using again

The took my 250 GBP deposit via credit card and never paid me back. A month later I contacted them asking and they tried to be difficult, eventually saying they'd refund me. But then stopped responding to my messages. RUN AWAY! VERY SHADY.

Decent place to stay for 1 night, very warm in basement room, air con unit not working however there was a fan. Locality to paddington station was good, just a 10 minute walk

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