101 Buckingham Palace Rd, Westminster, London, SW1W 0SJ, United KingdomView Hotel Details
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Guest Reviews of The Clermont London, Victoria
9/10
Great
117 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.8
Service8.9
Cleanliness9.1
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All reviews(117)
Positive reviews(114)
Reviews with photos/video(41)
Awesome rooms(34)
Easy to get around(27)
Large rooms(13)
Close to train station(13)
Classy environment(7)
Delicious breakfast(7)
Comfortable bed(6)
Convenient for shopping(6)
Negative reviews(3)
Guest User
Superior King Room
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 7, 2025
Fab hotel and staff. Room very clean. Bed comfy. Breakfast was amazing !
Response from Property: Dear Guest,Thank you for your wonderful review! I am thrilled to hear that you enjoyed your stay with us. It's great to know that you found the room clean, the bed comfortable, and the breakfast to your liking. My team works hard to ensure our guests have an exceptional experience, and your kind words are truly appreciated. We look forward to welcoming you back soon. many thanks, Natasha - General Manager
Guest User
Superior King Room
Stayed in Sep 2024
Couples
1 review
10.0/10
Outstanding
Posted on Nov 3, 2024
Beautiful hotel right above Victoria Station. Complimentary mini bar replenished daily. Service staff were all very helpful and friendly though housekeeping needs some improvement.
We had returned to the room to find the hot water bottle I had used the night before, in exactly the same place i had left it when i left the room that morning, meaning the bedspread was just pulled over and smoothed out and the mini bar was not replenished that day so we had to call it in and wait almost an hour for them to come before we could get some rest for the afternoon.
Response from Property: Dear Guest,Thank you very much for your fantastic feedback! I am more than happy to know you had a beautiful experience with us and found my team so helpful and friendly. We look forward to welcoming you back soon. many thanks, Natasha - General Manager
Guest User
Superior King Room
Stayed in Jul 2024
Couples
1 review
10.0/10
Outstanding
Posted on Aug 12, 2024
Very good hotel in London
Response from Property: Dear Guest,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha - General Manager
MCUZZA
Classic Single Room
Stayed in Jan 2024
Solo travellers
17 review
10.0/10
Outstanding
Posted on Feb 16, 2024
I recently stayed at the Claremont Hotel in Victoria, London, and it was an absolutely delightful experience. From the moment I stepped into the elegant lobby, I was struck by the perfect blend of traditional charm and modern amenities. The staff were incredibly attentive, making me feel welcomed and well-cared for throughout my stay. My room was a haven of comfort, ensuring a restful night's sleep. The location of the Claremont Hotel is ideal for exploring London, being so close to Victoria Station and several major attractions. This hotel is not just a place to stay but a complete experience, epitomizing London's charm and sophistication. It's undoubtedly my top choice for a luxurious and memorable stay in the heart of this vibrant city.
Response from Property: Dear Mcuzza, Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. Many Thanks, Natasha - General Manager
John Tutt
Classic Double Room
Stayed in Nov 2023
Family
1 review
9.0/10
Great
Posted on Dec 8, 2023
What let's this hotel down slightly is the attitude of the reception staff. The other staff are always very good but reception staff appear rather unwelcoming and quite miserable.
When we checked in with prepaid vouchers the reception staff were rude and confused. Checking in took at least 15 minutes.
On checking out their attitude is aloof and unfriendly.
On the whole our stay was enjoyable and very convenient for Victoria Station.
We would stay again.
Response from Property: Dear John,Thank you for taking the time to share your thoughts regarding your recent stay with us! We usually receive such fantastic feedback about our team so I was disappointed to hear that you did not experience this during your stay. Nevertheless, I will pass your comments to our teams to improve on the way we follow up our guests' requests. However, I am pleased to know overall, you had an enjoyable stay with us and found the hotel location most convenient. We hope to see you again soon. many thanks, Natasha - General Manager
Tom C - 82
Classic Double Room
Stayed in Jul 2024
Couples
19 review
10.0/10
Outstanding
Posted on Sep 13, 2024
Beautiful hotel with excellent staff in a great location. Recommended
Response from Property: Dear Tom C,Thank you very much for your review and recommendation! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha - General Manager
Queenie HO
Classic Twin Room
Stayed in Jan 2024
Family
38 review
6.5/10
Posted on Feb 16, 2024
The hotel location is good but very very poor service, lazy staff, we are having 5 luggages n no body help us to bring inside the hotel for check in, the staff Karen is somehow very poor service, we were told to wait for email once the room is ready but nobody contacted us
Response from Property: Dear Queenie HO,Thank you for your review and valuable feedback! We usually receive such excellent feedback from our guests, so I regret that we did not meet your expectations during your stay with us. I trust we can welcome you back soon on a future occasion. many thanks, Natasha - General Manager
Guest User
Classic Single Room
Stayed in Feb 2024
Business travellers
1 review
6.5/10
Posted on Mar 14, 2024
10 persons employed in lobby to look at you and create problem instead helping you
Response from Property: Dear Guest,Thank you for your review. We usually receive such fantastic feedback about our team so I was disappointed to hear that you did not experience this during your stay. Many thanks Natasha - General Manager
Guest User
Superior King Room
Stayed in Jun 2023
Family
1 review
10.0/10
Outstanding
Posted on Aug 14, 2023
The room of which my family members and I lived is nice and the place is convenient to go anywhere, and there also have supermarkets just nearby. The staff is nice and friendly.
And my kids have had a deep impression with the breakfast.
Thanks for the best !
Response from Property: Dear Guest, Thank you very much for you review! I am delighted to know you enjoyed your stay with us and found my team friendly. We look forward to welcoming you back soon. many thanks, Natasha - General Manager
Kiikii
Classic King Room
Stayed in Jan 2024
Couples
4 review
10.0/10
Outstanding
Posted on Feb 19, 2024
Best hotel! Everything was amazing. Service, location and cleanliness was on point.
Response from Property: Dear Kiikii,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. Many Thanks, Natasha - General Manager
Guest User
Classic Family Room
Stayed in Dec 2024
Family
2 review
7.0/10
Posted on Feb 15, 2025
Don’t like the service…
Response from Property: Dear Guest,Thank you for sharing your feedback. I am sorry to hear that you were not satisfied with the service during your stay. Providing excellent customer service is a priority for us, and we would appreciate any further details on what could have been improved so that we can make the necessary adjustments. We hope to have the opportunity to better serve you in the future. many thanks, Natasha - General Manager
Tessa buzz
Classic Single Room
Stayed in Apr 2023
Solo travellers
20 review
9.5/10
Amazing
Posted on May 7, 2023
The location is very convenient, staff is friendly, there are free mini bar in room. Room is a bit small though.
Response from Property: Dear Guest,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient and my team so friendly. We look forward to welcoming you back soon. many thanks, Natasha - General Manager
Guest User
Deluxe King Room
Stayed in Dec 2023
Couples
8 review
10.0/10
Outstanding
Posted on Jan 19, 2024
Excellent hotel, guest for many years and never fails to please!
Response from Property: Dear Guest,Thank you very much for your lovely review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha - General Manager
Chi Fan
Classic Twin Room
Stayed in Jul 2023
Couples
7 review
10.0/10
Outstanding
Posted on Sep 7, 2023
The Clermont London is conveniently located in Victoria Railway Station. We stayed at this hotel for 8 nights. The twin room was quite spacious and the breakfast was delicious. Highly recommended for travelers staying in London.
Response from Property: Dear Chi Fan,Thank you very much for your amazing feedback and recommendation! It's a truly pleasure to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha- General Manager
Alice Leung
Deluxe King Room
Stayed in Oct 2024
Solo travellers
2 review
9.0/10
Great
Posted on Nov 23, 2024
Nice location!
Response from Property: Dear Alice Leung,Thank you for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha - General Manager