Guest User
July 8, 2024
PLEASE AVOID THIS HOTEL, WHY? You will be as disappointed as me and my wife if you step through that door. Our room no:5 next to reception. As soon as the door was opened and we walked in. Old furniture, filthy, totally let down on first glimpse. Aircon was not working in a hot day, fridge had mouldy food and brown drainage water, the fridge also did not work. To did not work and to top it off there was drainage water coming back into the shower tray. Complained straight away, no other room available!! Was told the room would be cleaned and all working when we got back from the theatre later that night. Got back, nobody there, no maintenance had been, no cleaner attending during the day, my wife burst into tears, her 60th birthday…… We hardly slept up at 8am. Spoke to the front of house who assured us all would be fine the day before, he said “ I am sorry I told my boss and he did nothing” We left without breakfast obviously. I asked for a refund, contacted booking.combo ask for their help, this hotel has not responded to our request for reimbursement. Please do not stay here, see the other reviews. 🤷🏼👍