Guest User
November 20, 2023
I sent the below review to the Hotel on8th November, to give them a chance to respond before posting. However they didn't not reply or acknowledge my email! Review regarding our stay at The Old Stocks Inn on 6th-7th November, staying in Room 4, which as you know is an “Amazing great room” and the top end in cost. This was a 1 night stay for my wife an I, away from our children, to celebrate my birthday. Firstly the positive. • Very friendly staff the evening we checked in. • Nice looking room. • Good cocktails and very good food in the restaurant. Unfortunately, there are a few negatives (one in particular) that had a huge impact on our stay: • Room was freezing in the middle of the night, when the heating was turned off (we had had to turn on our radiator when we arrived). • All enamel worn off the bath, so it is very uncomfortable. • The pillows on the bed were up there with the worst pillows I have come across, like sleeping on rocks! • Towel rail in the bathroom was broken, so our towels were wet in the morning. • The biggest problem by far was the noise. There is obviously no insulation AT ALL in the ceiling/floor of the room above, and unbelievably creaky floorboards. The people staying in the room above got back from an evening out just before midnight (fine)…they then chatted and walked around the room, whilst also watching TV, until about 1.30am. Then one went to bed and the other stayed up, walking around the room until after 3am. At 5.30am one of them got up to go to the toilet. I know all this because every movement woke my wife and I up or kept us awake. I know the timings as heard the bells on the church at 12,1,2,4,5 and 6 (because I was awake)!. Then at 6ish, the boiler/hot water tank above our room started. As such, my wife and I both had, in effect, no sleep at all, from our one night away without children. • To cap it off, when I explained this to the receptionist on checking out, her reply was “well, next time you come and stay, I suggest you ask not to be put in room 4!!!” I also said the noise had kept us awake as the couple above had (without making any excessive noise, but just been up and walking around) until 4am, she replied “that’s the problem sometimes with noisy guests”! When we arrived at the hotel we thought what a beautiful boutique Cotswold hotel, and so were so disappointed that it nearly was, but proved to be a very uncomfortable and sleepless stay.