Chaluenxay Boutique Hotel

1 point for the superficial attitude of the staff. Let me first say the conclusion: Chinese people should not book! 1. The hotel knew that the toilet was blocked before we checked in, but they still arranged for us to check in. When we entered the room at 17:00, we found that the toilet was blocked. We told the front desk to fix it, and we went out; we returned to the room at 21:30 and found that it was still blocked. We found the staff for the second time, and they said that it could not be fixed today, so we went to the public toilet; the next day at 9:30, we told the front desk about the toilet for the third time, and the answer was eye-opening. He said that the Chinese guests in front of us threw things into the toilet, which caused the toilet to be blocked. This was the only one blocked in the entire hotel. He said that we should upgrade to a river view room and let us pack our luggage and move there! In other words, they knew that the toilet was blocked before we checked in, and emphasized that it was a "Chinese guest" who blocked it. It was obvious that they were not friendly to the Chinese. 2. Extremely dishonest! After breakfast, we packed our luggage and changed rooms as the front desk said, but he said that the new room was not ready! We had to wait a long time to check in, so they asked us to go out and play first, but how could we go out when we haven't washed yet? I said I wanted to check out on the spot, but they refused to refund me, saying that the order had been confirmed and could not be refunded! After more than half an hour of waiting, they drove us to another hotel to the so-called "upgraded" river view room. When they dropped us off, they could not find anyone! The new hotel room faces a dry river, and there is construction going on in the river. The room price is only more than 600 yuan on Ctrip, but the room we booked cost more than 1,000 yuan. I can't accept it at all! However, I couldn't find the staff, so I contacted Ctrip customer service. Ctrip also had difficulty contacting the hotel, saying that the signal was not good, but! But! The hotel then adjusted the Ctrip price to more than 1,300 yuan! Ctrip's attitude was super warm, but when they encountered such a merchant, they couldn't solve it. In the end, Ctrip just made up the difference for me. I have no explanation for the precious time I wasted and the deception I suffered. 3. The facilities and hygiene are not good. Be obedient, Chinese people should still book hotels opened by Chinese people, because they know what Chinese people want best. This shop is run by Vietnamese people. I have never seen such dirty towels. The black marks are clearly visible. I can’t complain about anything else… I am a backpacker with a high tolerance, but I really can’t accept this shop. I strongly suggest that Ctrip remove this shop!