Sheraton Suites Galleria-Atlanta

It was a great stay better than most places find the elevator down the hallways to get to the room. The carpet need to be changed, but overall it felt great.

They stay here was not terrible, but there were a few minor things. The refrigerator didn’t work, the bathroom sink was clogged so water didn’t drain right, there was sum sort of static noise coming from a vent in the bedroom, the floor my family stayed on looked like it was being remodeled and was quite unappealing to the eyes, there were no ice machines, the hotel advertises it was a Starbucks but it doesn’t, even tho there were quite a few things to complain about the staff made up for it, they were all so nice and accommodating, they MAKE that hotel because otherwise it definitely it’s Sheraton material

Wall paper coming off walls, loud noises from ac, bar limited, dirty shower and no water pressure.

Hotel cancelled on me with only a couple of hours notice and I was relocated to a lower standard of hotel. Will not be booking here again.

The front desk lady scanned my card and it took the $100 incidental fee out of my account but for some reason they said it didn’t report on there end. Then I am told to fill out a email that had me answer about 20 questions!!! Very inconvenient!!! Then the following day. I had to go through the same process again. The guy was rude to me when I called the front desk to ask him why was $250 taken from my account and out in hood when it was suppose to be a total of $100 taken out of my account. He started to explain what happen and as I was in the middle of listening I needed to make a statement asking about the situation more in depth. And next thing u know he hangs up the phone in my face. I haven’t stayed at a Sheraton property in over 20 years and now I remember why!!! The guy at the front desk was looking totally unprofessional . His hair looked like it hasn’t been washed and groomed in 30 years!!! A super bad impression on a first time visitor like myself. And he and I both have Nubian texture hair. The bed was so used and worn out it was the worse sleep I have had in 10 years. It was so many lumps in the bed I basically didn’t sleep. And the shower had no color code that represented the temperature. So I would just guess it the water was hot or cold. I would love to get a full refund for stay here!! Oh it’s much much more such as the ironing board was broken!! Etc etc etc. I will be back to the Marriot where the standards are much higher and The staff really cares

This Sheraton hotel room is the BEST I have ever stayed in. So spacious, has a microwave and couch - living room style. I didn’t know it’s now owned by Marriott (don’t like Marriott). For the price, it’s a bargain. Breakfast was free and lovely.

Rae provided excellent service during breakfast. She was very attentive and polite.