Perhaps it was our arriving 30 minutes before the stated 1500 check-in on a Saturday afternoon, but there was little effort to describe the facilities and make us aware of services provided, or indeed to make us feel welcome in general. Our decent sized room was clean and had adequate bathroom facilities. A reasonable choice of hot and cold items were available at the buffet breakfast and the terrace seating provi9ded good views over neighbouring Faial. However on the Sunday by 0915 some of the hot items and breads had already been consumed and were not replenished. Available outside table space was in short supply as used crockery and glasses were not cleared away. At 1000 the coffee machine was promptly turned off. Things were better on the Monday / Tuesday of our stay. Obviously its not the fault of the property, but being located 3 kms or more from Madalena centre means a reliance on hire car or taxi. Both of these were in short supply at the time of our stay and necessitated some 40-50 minute walks into town.