Courtyard By Marriott Properties in Melaka

I extended my stay for one night and both my parents and my room key card kept deactivating for several times. Imagine you need to walk all the way to the lift, realised the card is not working, then walk back to the reception to keep validating your room card. I've went to the reception the night before original check out to inform the staff. And furthermore when I am out sightseeing during the day, someone called me to confirm I am extending my stay, yet the card still kept deactivating. Housekeeping is also not done when we returned to the room at 3.30pm. We need to request them to come and it delayed our shower and our subsequent plans. Not only that, they took away the toilet mat and did not replace it and we need to call housekeeping again and wait for it to be replaced before we can take a shower. There is also a leak in the bathroom so the entire housekeeping and pipe fixing took really long. The cleaning of the pool is also done in the morning at 8.30am after it is opened, while the pool closes at 8pm at night. All the staff are nice and trying their best, but it looks like they are understaffed and could not perform their required duties as housekeeping is not done in time and the pool is cleaned during opening times. For the price charged and their rating as a 5 star hotel, the amenities and service just doesn't match. I would not recommend.