Sea Piton View Apartment- Location, Convenience, Modern Living

I was impressed with the neatness and cleanliness of the accommodations. It was exactly as represented. It was a one night stay that exceeded my expectations for overnight accommodations.

Great place to stay while enjoying a nice view of the Petite Pitton. The two bedroom apartment was fully furnished including a full sized kitchen. Large screen tv in the living room which we used to play music videos. The beach and many restaurants are less than a 10 min walk away. The people managing the property are wonderful and even brought us a local breakfast one morning. The only downside is that you are staying in the city with a vibrant culture and noisy animals. Would definitely stay there again.

I have booked Sea Piton View Apartment accidentally for the dated of 14-17 July instead of 14-17th of June. A month before the dates booked I realised the mistake and I asked them if I could get free cancellation explaining my mistake. (in the policy indeed it stated no free cancellation and that the cancellation would cost 120 USD). They refused to cancel it for free. But they charged me 150 USD before I even stayed there or asked to cancel my booking. Then I asked if it would be possible to cancel only the 14th of July and keep the 15th and 16th of July. They cancelled my entire stay, without me instructing them to do so. They never replied to my messages when I questioned them why have I been charged 150 USD when the fee was 120 USD and they made the decision to cancel my entire stay without me asking for a cancellation. They are horrible to deal with, do not reply for days on end to messages and only select what messages to respond to. It is very unfortunate that they treat customers so badly. I understand they have a policy, but they charged me more than it states in their cancellation policy and they point blankly ignored that issue. I don't understand how any business can withdraw more money from the customer's account than they should. That is robbery in plain sight!!! Very very poor experience and very very poor customer service. I have attached screenshot as proof of my conversation with the accommodation - just in case people find it hard to believe.