"The room was clean, tidy, and bright, with hygienic bedding. The kitchen utensils were exquisite, and the service was good. It's not far from the supermarket, making shopping convenient. It's also very close to the city center. Highly recommended."

"We could never describe in words our outstanding experience. The same way the descriptions on any website or travel book could never reflect how beautiful and authentic are Jade Mountain and St Lucia. We need to thank Nick and the Troubetzkoy Family for their vision of a sustainable hospitality integrated within the local community with a (definitely) differentiated view of what hospitality and sustainability should be. It was a dream for us to visit that started 14y ago for me and my wife (to visit) and we must confess that all of you Jade Mountain team, the venue and the service, really exceeded our expectations. The quality of the service and of the food, and the integration with a high service is absolutely unique."

"Very clean and relaxing place. Good infra and exactly as the pictures shown."

"Loved every minute of our 5 night stay, close to town in a quiet area, even though a road runs past. It's a 5 minute walk into town and 2 minutes to a great beach. The apartment had everything we needed and more. Sylvia the housekeeper was brilliant, "

"Great experience. Great location and service!"

"Our room (family room) was very large, with separate living room, and two bathrooms with showers. Balconies and a nice view of the mountains. First two floors of the building are a mall and offices, with hotel upstairs - our room was up four flights, and with no elevator, that meant significant effort getting our luggage up there (and back down when we checked out). There is no dedicated parking. Finding on-street parking for our rental car was not hard, but actually getting into the parking spots, with very narrow streets and sharp ditches between road and sidewalk, was sometimes challenging. Staff were very nice, very helpful. Note that there is no daily servicing of the rooms, so if you need something you go to the desk and ask for it. Desk is staffed during the day but they are sometimes out for hours at a time, so you cannot predict when someone will be there; night guard is sometimes able to get things also, but doesn't always know where they keep everything. Beds were comfortable, air conditioning worked very well, and there were just enough power outlets - I wish they had a few more, but there were enough. Wifi, though free and without a login portal, was very bad quality, often slow or cutting out for a minute or two at a time. Mini-fridge was broken when we got there, they replaced it promptly when we asked. Second mini-fridge worked, but was quite small (so was the first) and weak: Things didn't really get that cold, and took a long time to get cold. Small freezer compartment could not freeze water, even when set to maximum. Sinks are small and very shallow, so you can't even fill a standard 16oz bottle with water - you cannot fit its mouth under the faucet. We used a smaller water bottle we bought, to refill other bottles. No microwave, but there is an electric hot water kettle."

"AMAZING! If you are considering staying at Crystals, BOOK IT! We had a fantastic stay the entire trip. We stayed in the Papaya villa and loved it. Plenty of space, great views, and close to everything we wanted to do in Soufriere. We will be back. The owner met us twice during our stay and it was fun learning her story. Breakfast served to your villa each morning and pool is cleaned immediately after breakfast each day. Property staff communicate with you via whatsapp messenger. There is a restaurant on property open for dinner daily except Thursday and Sunday. I highly recommend eating there at least once during your stay. If you can have Bradley assist with concierge services, DO IT! We worried about nothing from the time we landed in St. Lucia until we got back on the plane. He made it super easy, fun, and stress free. There are so many wonderful things to say about Crystals that I cannot even remember them all. I hope you get the opportunity to stay one day."

"We had a wonderful week staying here as a family of 4 - Valna also organised our airport pick up, a hire car which could handle the steep roads for our trips out and was kind enough to arrange a late checkout for us on our last day. Clean and comfortable apartment with stunning views, easy parking space and a short walk down to the local beach and some restaurants. Amazing sites and beaches are easy to reach just a 15-20 min drive away which allowed us to cover everything on our list and more."