I recently stayed at your hotel and found the location to be excellent. However, I was extremely disappointed with the cleanliness, particularly in the spa area. The spa, which should be one of the cleanest parts of the hotel given its high usage, was unfortunately in a terrible state. The showers were not functioning properly, the sauna was not clean, and the steam room had an unpleasant odor. For a hotel of your caliber, this is unacceptable. Proper and frequent cleaning is essential to ensure the health and safety of your guests. I urge you to address these issues immediately, as the current conditions are not only unpleasant but also pose a risk of illness due to germs. Please take the necessary steps to maintain the high standards expected of a five-star establishment. Sincerely,