The check-in is closed at 20:00. We get to the hotel at 19:30 and front main door was closed and after circling the town few times we discovered that we need to check-in in another hotel that belong to the group.
There was no simple thing as sign or notification that the check-in is done elsewhere.
Also, we ordered 2 rooms for 5 people and we find out that the are 2 queen beds and additional sofa and the sofa was not the one that open to a bed but just a sofa with a sheet on it which is not suitable for humans.
Also, the hotel got no air condition (4 starts hotel!).
there just supplied ventilators and we sweat all night.
The reception ladies at check-in was not helpful and suggest to help us find another hotel that we should pay for it which is ridiculous. Eventually and after 2 hours of check-in process we got a folded bed for our son and at check-out they agreed to refund 1 room out of 2 (at least that) that should be offered at first place but in general it was a terrible experience.