Hotel Les Trois Palmiers

DO NOT BOOK THIS HOTEL! If you think you have found a bargain and the price is less than £40 per night don't waste your time or money as they will not honour the booking. After spending over an hour on the phone to Agoda, who we booked through, the very rude and aggressive receptionist kicked us out of the hotel and left us trying to find alternative accommodation at midnight. If you choose to book anyway, watch where you park if you have a hire car as they will try to scam you for parking payment on the street outside. Ultimately there are much better places available for a similar cost, these people do not deserve the custom.

The booking made at this hotel via the Agoda site is from 20.09.2024 to 21.09.2024. They place items on the Agoda website that are very attractive for booking, but when you report to reception they indicate that the rate is incorrect and that Agoda has made a mistake and they ask you to pay extra? This is very strange that the rate is still offered at a very favorable rate on the website at the same time? It smells very much like a scam, think very carefully before making a booking here. They didn't arrange anything for us and after 2 hours we could leave?

We last visited this hotel in March (2023) and I'm assuming this is when the old owners were still there and returned again in November (2023) after the new owners took over. All the old staff have been replaced. During this stay, I didnt have an issue with the fact that we had to change rooms twice, my parents 3 times. Or the fact that the TVs needed to be charged (like a phone) cause they were so old. There was no hangers in a wardrobe with no shelves, or even the fact that the bathroom (102) doesnt lock and the breakfast isnt the greatest. We loved the hotel and the staff so let it all slide. But, to be able to hear from my bedroom balcony that the owner of the hotel was aggressively screaming at my sister who was alone and in front of the staff for feeding a kitten outside the hotel left the foulest taste to a wonderful holiday. She kept screaming at her shouting NO clutching her red bag then her daughter intervened demanded the staff explain in English that the cats would get into the kitchen and break the plates. Broken plates aside, it is utterly disgusting to be spoken to so aggressively in front of others for merely feeding a stray cat. If the issue was feeding the kitten outside the hotel then this could have been relayed politely and with dignity. As the issue was the broken plates in the kitchen, presumably inside the hotel, how is the kitchen so easily accessible to cats? It's common knowledge that there are cats everywhere in Morocco so this would have happened regardless. I have always loved my stay at this hotel and have never stayed anywhere else. We come every year sometimes twice. It's sad that the owner chose aggression over compassion. Never again.

Beyond Disappointing hotel. The service from the evening staff has been appalling. I waited over 30 minutes for electrics to be sorted in the room at check in, with appalling and unsafe electrics. I was then refused access to my room when I accidentally lost my card whilst on the site.. Do not stay here solo, let alone as a female group. They have a one card per room policy and no spares even after offering to pay. Poor service, rude staff, will not return and has let down the hotel.

One word Don’t go there Everything is bad except the duty manager He was good listener The reception was bad and they take the tax twice They take ensurence more than 50 dollars for nothing No car park The furniture is old in the room I forced to stay for two nights but never do it again

The rooms are nice and the hotel location is very well-placed. However that's where the positives end: check-in took longer than an hour (rooms were booked in advance but were not ready when needed), room did not feel safe - had a staff member let themself in to the room without any need or notice, communication from staff was poor, taxis were requested for certain times and wern't booked and staff seemed inexperienced in general - though respectful and well-meaning.