Selman Marrakech

Excellent place for stay in Marrakesh

Have just spent 5 days at this beautiful hotel and was completely blown away by every aspect of it from the stunning decor to the wonderful service from every staff member. It really is a luxury experience and one I will never forget.

Beautiful hotel with a special atmosphere Beautiful classy decorations from Jacques Garcia , the stuff are very welcoming, we felt like home .

From the moment we stepped into Hotel Selman, we were surrounded by an atmosphere of pure luxury and elegance. The rooms are spacious, clean, and tastefully decorated! And the service was excellent as Well! A special thanks to Fatima at the reception, who had a very helpful attitude.

The Selman is a spectacular hotel. fabulous architecture, lovely rooms, good gym, lovey restaurants. The service in the Terrace restaurant was excellent and Azil, the head concierge, was wonderful, booking taxis and even lending us his extra phone so that we could navigate the souks when our phones failed to get signal. However, for a five star hotel which charges a great deal for a stay, the service in many areas was very much below expectations. Firstly, we were kept waiting an inordinate amount of time at check in and then, we were taken to an already occupied room. We then had to wait a further twenty minutes in a corridor while the receptionist went in search of the correct key. She provided no room orientation. On the second day, housekeeping were making up the room for the first time that day at 5.30 pm! Amenities, such as tissues and shower gel were not replaced and the gel ran out during our stay. Receptionists regularly asked us of we were checking in when we were going in and out of the hotel. The pool attendant was very friendly first thing, but, despite there being three or four people on duty all day, they simply stood around and never proactively asked guests if they would like drinks. At breakfast, there were often no plates and it was difficult to get a cereal spoon every day and tables were not cleared. We had a waiter for the first three days who was completely confused and when asked if there were any almonds, in both English and French, brought first an omelette and then three types of coffee. Things improved when the deputy manager stepped in. Maybe we were just unlucky, but the Selman has real work to do in these areas to justify the price and to ensure it is really does provide a five star experience.

The Selman gets everything right - the luxury, the comfort, the service, the food, the spa, the staff, the location.....all perfect! There is so much space to relax and enjoy and everyone is so friendly and helpful. We booked an incredible balloon flight with them, it was a magical experience. The Sunday buffet is out of this world. I return here again and again because it is simply wonderful :)