Anonymous User
January 18, 2025
1. A deposit of 100 euros was collected without any prior notice (at least not when I booked, I booked after repeatedly confirming that no deposit was required)
2. There was no hair dryer in the room, and I had to borrow it from the front desk.
3. The bottles of shower gel and shampoo in the room were empty. After asking the front desk staff for them, they didn't know where the new bottles were, so they started calling around and promised to send them to my room. From 8:00 p.m. to 11:00 p.m., I went downstairs many times to ask, but still didn't get any shower gel and shampoo, and no one sent them to the room. I had to wash my hair with hand soap. Until I dried my hair and sent the borrowed hair dryer back downstairs, the front desk staff still hadn't found what I wanted, and used the excuse that "it's too late now". Haha, he also knew it was too late, and it wasn't too late when I first came to find him. It's ridiculous that I spent more than two hours not finding a bottle of shower gel and shampoo in a hotel.
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