Bungalows Maspalomas Oasis Club - All Inclusive.

We've been coming to this hotel now for a few years but unfortunately this has been the worst stay ever and I can't wait to get home! Firstly, we always book a standard bungalow and it's around the pool. This year we did the same, booked a standard bungalow expecting to be around the pool area again, but when we arrived we were told that they have changed the pricing system and there are three different price ranges! Although all the bungalows are the same, they've done nothing to them , if we wanted our normal one we would have to pay another €125 ! Reluctantly we paid only to find out they had actually taken out the bath and replaced it with an un usable shower! It didn't drain and every time you had a shower it flooded the whole bathroom! When I told reception he just shrugged his shoulders and walked away! Apparently our room, which has not changed except for the ridiculous shower, is no longer called a standard room, it's called a superior room! There is no kids club as stated, or evening entertainment at all. Only saw the animation lady do aerobics in the pool once, and shooting once. Oh, and there was a'fashion' show one afternoon! Secondly, the food! It is awful! It's the worst it's been in the last 7 years we have been coming here! So now not only did we have to pay extra to get our normal room, we had to go out to eat at least once a day! The staff are all helpful.and friendly but the food is terrible. Thirdly, it seems there was a local football tournament on and lots of the teams and their families were staying here. Probably we'll over 100 children, not a problem in itself, as this is a family hotel. The problem we had was these kids were left to run riot day and night. Smashing pool cues on the pool table trying to break them, jumping all over the air hockey table, running over people's sun beds, hands all in the food, shoving people out of the way and never being told off! We even caught them going through our washing drying on the airer on the first night they arrived! The kids and parents made loads of noise well after midnight and it seems the staff are too scared to say anything to them! The kids were getting soft drinks from the machine then just throwing them on the floor as a game, and again nothing was said! We've been here before when people are sitting outside their rooms quietly talking and security has stood up a reception from 11.50 watching and as soon as midnight came they told them to go in. The other evening the Spanish adults were all sitting out singing and shouting gone midnight. When my husband went to complain at 12.20 the security just said 'oh, has it gone past midnight?' Seems they are all to scared to say anything to these people. Even the lifeguard gave up and went home without putting the sunbeds back as they usually do. We are all told every night the pool shuts at 7pm, but the Spanish don't seem to think that applies to them as some were still swimming at 10pm. We have already cancelled next year'

We were pleasantly surprised after reading the reviews. Yes the foods abit repetitive and the entertainment guy was abit creepy!!! But the staff really are lovely.... the bar man knew our drinks after a couple days and the nights round the bar were great! Fab location. I think we would return. You get what you pay for and we were happy with our holiday!

Weve been here 4 times for a 2 star this complex is very good, cleaning staff bar staff and reception staff spot on. Food variable on quality but you wont starve.. and like previous reviews pedro is brilliant on the bar... well done , food could be better but atmosphere is brilliant

Here for Xmas, food is ok, after 7 days, sadly cooked food left out over a three hour service, is held on either non- functioning or faulty hot plates, green lights were on but they were so cold, after demonstrating the concern, with laying my hands on them, asking staff, they shrugged shoulders and walked off. Not impressed.keeping food below holding temperatures is a good food hygiene risk. Although. A domestic size Microwave was in the room, however practically no one was using it. Signage was poor.

Been here several times and it never disappoints us Clean polite and small place with a friendly no hurry atmosphere Food is always nice even though somewhat limited in change of menu The pool bar is good too with free local spirits and beer We will be back

I am going to give this what I feel is a fair review. This is our 5th time back here spanning over 8 years.. Sadly I will not be returning after this time. They have spent money putting in air conditioning and tidied up some of the garden with stones in between. The accommodation is basic but ok and clean. The waiting staff and cleaners work VERY hard I am not sure about anyone else, lazy comes to mind . The atmosphere was not that great. I am unsure if they are not so keen on the English now. No entertainment even though there is supposed to be. The food well I am not a fussy eater but honestly it is dire. I don't know what has happened to this place it is so sad. I can no longer recommend it as I think money would be better spent elsewhere to avoid disappointment.

Lovely hotel nice and quiet, very pretty surroundings. There is plenty of food and drinks to choose from, & you are able to choose, from breakfast , snacks, lunch & dinner. The rooms are what you would expect clean, and comfortable, beware the hot water is HOT!! Our shower was a little aggressive. The staff are friendly, it really helps to make an effort with trying to use their language, though most of the staff speak English. Remember to cover up if using the or accessing restaurant. Please be patient with the staff during busy times, they work very long days! we did see some guests being rude to staff whilst waiting for the bar.

Nice stay for a second time, good place to stay if you like a quiet stay . Good room , food has improved since last stay , Swimming pool nice, plenty of loungers available . Receptionists was very helpful , only downside is the cleaning of the rooms could be better. My wife and i would return.

Clean room No fights for sunbeds plenty available Beer good Good selection food Reception staff very helpful Pool good size and Clean Housekeeping staff lovely. Work hard and look very smart. Lovely walks on the flat Bus station close by , travel lots places cheap Taxis available outside hotel The weekend sos man very professional, very compliant with guest safety around pool . Consistently checking pool water quality. Cleaning hand rails. Kept close eye on safety in water. Food luke warm Breakfast was the worst meal of the day Bring your own plastic drinks glass most did. If your popular you get decent glass if not you get a 2 mouthful cup !! We took our own kettle and coffee as there's taste awful Cocktails not great pina colado best we found Rooms are paper-thin walls . We were lucky had same age alongside us until last night where 3 youngsters moved in bloody nightmare felt sorry for next people in our bungalow. Met some lovely people here Last day though until pick up can still have drinks and meals which was bonus Would definitely come back