Ichibancho, 3 Chome−3−1, Matsuyama City, Ehime Prefecture, 790-0001, JapanView Hotel Details
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Guest Reviews of Matsuyama Tokyu Rei Hotel
9/10
Great
188 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities8.5
Service9.0
Cleanliness9.1
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All reviews(188)
Positive reviews(185)
Reviews with photos/video(46)
Friendly staff(43)
Awesome rooms(35)
Convenient for shopping(21)
Easy to get around(20)
Perfect for business trips(13)
Located in the city centre(13)
Delicious breakfast(11)
Great value for money(10)
Negative reviews(3)
Guest User
Standard Single Room - Non-Smoking
Stayed in Apr 2025
Solo travellers
25 review
7.5/10
Posted on May 6, 2025
This hotel’s service was good and very clean but the facilities were old enough to change
Response from Property: Thank you for staying at Matsuyama Tokyu REI Hotel.
All our staff are very happy to hear that you were satisfied with your stay.
Matsuyama Tokyu REI Hotel is celebrating its 30th anniversary, and we apologize for any inconvenience caused to our guests regarding our facilities. We are gradually renovating our rooms, so if you stay in a renovated room, we think you will be able to enjoy a different atmosphere. Therefore, all our staff look forward to welcoming you back to stay with us again.
Thank you for taking the time to post your review despite your busy schedule.
Julesmaryo
Standard Single Room - Smoking
Stayed in Apr 2025
Solo travellers
2 review
10.0/10
Outstanding
Posted on May 11, 2025
It’s located at Okaido Station—a well-kept, clean, and well-maintained hotel. The room size is typical for Japanese standards. It’s within walking distance to the Matsuyama Castle chairlift/gondola, with plenty of restaurants and eateries nearby, especially along the arcade street.
Response from Property: Thank you for staying at Matsuyama Tokyu REI Hotel. Our hotel is conveniently located, very close to the city center, and very accessible. We are also pleased to hear that you had a relaxing time in your room.
We will continue to strive to improve our services so that you can have a comfortable stay in the future.
All our staff look forward to welcoming you back again.
Thank you very much for taking the time to post your review despite your busy schedule.
BroccoliCauliflower
Standard Single Room - Non-Smoking
Stayed in Jul 2024
Solo travellers
7 review
10.0/10
Outstanding
Posted on Aug 19, 2024
Near a tram stop, take the tram to Dogo Onsen for a bath.
Also near the Matsuyama Castle, take the cable car up to the mountain
Response from Property: Thank you for using our hotel this time.
Also, thank you for sending me the impression of that time.
Matsuyama Castle is also located near the hotel.
Dogo Onsen is also located approximately 10 minutes away by tram.
It is conveniently located for both sightseeing and business.
We look forward to serving you again at Tokyu REI Hotel the next time you visit Matsuyama.
Clement
Renewal Moderate Twin Room
Stayed in Jun 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Jul 28, 2024
Provides luggage storage service which is nice, and very close to attractions such as Matsuyama castle. Not to mention that it is close to the tram station as well.
Response from Property: Thank you for staying at our hotel.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue working to become a hotel that will be selected by many people in the future.
We sincerely look forward to your visit.
Guest User
Standard Double Room - Non-Smoking
Stayed in Mar 2024
Couples
2 review
10.0/10
Outstanding
Posted on May 14, 2024
A little bit dated hotel but it's clean, service is good but parking might be full so have to park a bit further away
Response from Property: Thank you very much for staying at our hotel.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
I am very pleased that you have liked us.
I am happy if you can use the hotel again.
Guest User
Stayed in Jul 2024
Couples
4 review
9.0/10
Great
Posted on Sep 2, 2024
Very cheap parking fee. (JPY¥1000 per night)
Response from Property: Thank you for using Matsuyama Tokyu REI Hotel. How was Matsuyama, Japan? Currently, the hotel's underground affiliated parking lot is 1,200 yen per car for one night from 15:00 to 11:00. This is a tower-type parking lot, and only compact cars with a garage height of 1.55 m can be parked. Other vehicles will be guided to a nearby affiliated parking lot, and the parking lot staff will first listen to the customer's schedule at the hotel's underground affiliated parking lot and guide them. There are many one-way roads around the hotel. Please use them with caution.
Lay Mee Katherine
Standard Single Room - Non-Smoking
Stayed in Feb 2025
Travel with friends
3 review
8.0/10
Very Good
Posted on Apr 3, 2025
Nice and cozy hotel.
Response from Property: Thank you for choosing Matsuyama Tokyu REI Hotel.Thank you for taking the time to write to us.We are glad to hear that you had a pleasant stay with us.We hope you will visit us again when you come to Matsuyama.We look forward to seeing you again.
Guest User
Standard Single Room - Non-Smoking
Stayed in Mar 2023
Solo travellers
16 review
10.0/10
Outstanding
Posted on Apr 19, 2023
Great service and a delicious breakfast. And a great location.
Response from Property: Thank you very much for using Matsuyama Tokyu REI Hotel.Thank you for your review.Thank you for your feedback regarding the breakfast.We will continue to strive to provide hotel services that will further satisfy your needs.We look forward to seeing you again.
Guest User
Standard Double Room - Non-Smoking
Stayed in Mar 2023
Solo travellers
3 review
10.0/10
Outstanding
Posted on Apr 24, 2023
Really loved this hotel.
Response from Property: Thank you very much for using Matsuyama Tokyu REI Hotel.There are review ratings.We will continue to strive to provide hotel services that are even more satisfying.We look forward to using your service again.
Anonymous User
Standard Double Room - Non-Smoking
Stayed in Oct 2022
Couples
6 review
8.0/10
Very Good
Posted on Dec 7, 2022
good service
Response from Property: Thank you for visiting Matsuyama Tokyu REI Hotel.How was your stay in Matsuyama, Japan?We look forward to serving you again.
elanor.hyy
Standard Double Room - Non-Smoking
Stayed in Mar 2025
Couples
5 review
10.0/10
Outstanding
Posted on May 7, 2025
Located on the busiest street
It is very convenient to go to Dogo Onsen by tram
There are also many izakaya options for evening dining.
The room is large, which is rare in Japan.
Very good 👍
Original TextTranslated by Google
Response from Property: 非常感謝您選擇松山東急REI飯店。我們也要感謝您的高度評價。我們的飯店位於市中心,雖然城市不大,但餐廳和購物區只需步行即可到達。我們相信您一定很喜歡這裡的許多商店和美食餐廳。同時感謝您對我們客房的評價。我們的員工每天都努力工作,盡可能讓您住得舒適。請再次光臨 愛媛松山。我們期待您的光臨。
Guest User
Superior Triple Room (Renewal)
Stayed in Mar 2025
Family
8 review
10.0/10
Outstanding
Posted on Apr 22, 2025
Clean and hygienic!
Spacious and comfortable!
Convenient location!
The overall cost performance is very high!
Clean and hygienic!
Spacious and comfortable!
Convenient location!
The overall cost performance is very high!
Good choice!
Original TextTranslated by Google
Response from Property: 感謝您使用松山東急REI酒店。
我們也要感謝您的回饋。
我很高興看到您住得舒適。
我們所有的員工都**協力,確保盡可能多的客人享受愉快的住宿體驗。
我們全體員工將繼續努力,為眾多客戶提供興奮與滿足。
我們期待再次歡迎您的到來。
Anonymous User
Standard Single Room - Non-Smoking
Stayed in Mar 2025
Other
35 review
10.0/10
Outstanding
Posted on Apr 25, 2025
Tokyu REI Hotel is located at the Okaido Station of Matsuyama City Tram. Just get off and cross the road to the hotel. It is also opposite the Okaido Commercial Street, so you can go shopping downstairs. It is very convenient to take the city tram to the JR station and Matsuyama City Station.
Original TextTranslated by Google
Response from Property: 感謝您選擇松山東急REI酒店。您在松山住得怎麼樣?從機場到酒店的班車和從 JR 松山站到酒店的電車站就在酒店門口,酒店附近還有購物區和餐飲區。雖然我們不是東京或大阪那樣的大城市,但我們的規模很小,您可以在附近盡情享受觀光、餐飲和購物的樂趣。請再次光臨松山。愛媛和四國有四個縣,每個縣都有不同的面貌。我們期待您的再次光臨。
Wen kuoliang
Moderate Triple Room (Renewal)
Stayed in Feb 2025
Family
11 review
10.0/10
Outstanding
Posted on Apr 6, 2025
First of all, the location is great, right at the intersection of Matsuyama Castle Shopping Street and Okaido Shopping Street, with a tram in front
The room I was given this time was great, a large 3-person room, clean and beautiful, with separate wet and dry bathrooms, and quiet at night
Paid mechanical parking is available in the basement
Original TextTranslated by Google
6/10
Response from Property: 感謝您選擇松山東急REI飯店。本飯店位於松山市中心,從前往松山城的纜車站步行即可抵達。從飯店前的電車站搭乘電車約 15 分鐘即可到達道後溫泉(溫泉)。飯店所有的停車位都是約定停車位,大樓地下室的約定停車位是先到先得。這兩種停車場均收取費用,且收費結構不同。感謝您的諒解。感謝您一直以來對松山東急REI飯店的支持。
웃또맨
Standard Single Room - Non-Smoking
Stayed in Feb 2025
Travel with friends
1 review
9.0/10
Great
Posted on Mar 24, 2025
The location is obviously good and the price is reasonable.
The staff is also very friendly.
The room facilities are good. The washroom has everything you need, so it's convenient.
The breakfast was a little disappointing, but it was delicious.
Original TextTranslated by Google
Response from Property: Thank you for staying at Matsuyama Tokyu REI Hotel. We are glad that you were satisfied with your stay. Did you enjoy Matsuyama? We apologize for not meeting your expectations regarding the breakfast. We will do our best to accommodate your feedback. Please come to our hotel again when you visit Matsuyama. We are sincerely looking forward to your visit.