The room was tiny, with barely enough space to move around, but it was clean and tidy. What was unbearable was how loud the air conditioning unit was; I couldn't sleep and eventually had to turn it off. I had arranged with the front desk to store my luggage for free on the day of departure, but they would charge $10 per bag, or $30 for three bags, if stored overnight. I planned to drop it off at 5 AM the next day and pick it up at noon on the third day. However, when I arrived at the front desk at 5 AM with my luggage, the same staff member who had made the promise acted as if our previous agreement never happened. When I reminded him, he changed his story, claiming the hotel couldn't store luggage overnight. I was speechless. Why do Americans act like this?
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