Protea Hotel Midrand

Protea Hotel Midrand Reviews

Protea Hotel Midrand

Ext 20, 14th Street, Midrand, Gauteng, 1685, South AfricaView Hotel Details
Protea Hotel Midrand
Protea Hotel MidrandProtea Hotel MidrandProtea Hotel Midrand
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Guest Reviews of Protea Hotel Midrand

8.4/10
Very Good
24 review
Verified reviews
Location8.4
Amenities8.4
Service8.3
Cleanliness8.4
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All reviews(24)
Positive reviews(15)
Reviews with photos/video(4)
Negative reviews(5)
Colyer Logistics
Larger Two Queen Room
Stayed in Apr 2024
Business travellers
8 review
7.5/10
Posted on Jun 7, 2024
Great place !!!!
Guest User
queen Room
Stayed in Sep 2024
Business travellers
19 review
10.0/10
Outstanding
Posted on Oct 26, 2024
It's great to have this kind of service in South Africa
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xjoe
1 Bedroom Suite, 1 Queen, Pool And Garden View
Stayed in Jun 2024
Business travellers
6 review
9.7/10
Amazing
Posted on Jul 11, 2024
Overall good, beautiful environment, safe and reliable.
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Guest User
queen Room
Stayed in Feb 2024
Solo travellers
10 review
10.0/10
Outstanding
Posted on May 21, 2024
Very good, safe, close to scenic spots, convenient transportation
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Xiaoxiucaiya
Executive Suite
Stayed in Jul 2023
Business travellers
23 review
10.0/10
Outstanding
Posted on Aug 22, 2023
For business trips, the hotel is okay, but the price has increased a lot, so I can't do it at all. Maybe it's because of the meeting
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Guest User
Executive Suite
Stayed in Jun 2024
Business travellers
4 review
10.0/10
Outstanding
Posted on Jul 13, 2024
The hotel is nice
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YinianIvy
twin Room
Stayed in May 2024
Business travellers
3 review
10.0/10
Outstanding
Posted on Aug 19, 2024
Security is OK
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Guest User
queen Room
Stayed in Jul 2023
Solo travellers
10 review
8.0/10
Very Good
Posted on Nov 8, 2023
It would be nice if the faucet was repaired
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thembi_ndou1
Stayed in Mar 2025
Family
6.0/10
Posted on Apr 14, 2025
We had a good stay, we made bookings short notice and the process was quite easy. The room was standard, comfortable and clean. The pool was clean and beautiful. Child friendly and quiet. The parking is not covered though but security seems alright. I would certainly stay here again.
Response from Property: Dear Thembi, Thank you for taking the time to give us feedback regarding your recent stay with us. We are glad to hear that you had a nice stay with us and that you found our Hotel to be enjoyable and comfortable to stay at. We appreciate your comments and we do hope that you will visit us again in the near future. Kind Regards Karen Nunn Marketing Manager Protea Hotel Hotel Midrand
Hugo W
Stayed in Aug 2024
Solo travellers
6.0/10
Posted on Sep 15, 2024
I was given the wrong room and we booked a room with breakfast, but on arrival i had to pay for breakfast and a traveler's tax charge. Not sure what is going on with the bookings here. Luckily my room was changed. The food can also be a little better. Rubber ribs are not good as they should fall off the bone. Also to ask for toilet paper is not very nice.
Response from Property: Good day Hugo, Thank you for taking the time to give us feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant department leadership teams to ensure the necessary guidelines are in place and reviewed to prevent shortfalls you experienced from occurring in the future. I have addressed your feedback with regards to the dinner offering of our ribs which our Executive Chef is looking into. The room amenities not being replinished has been addressed with our Executive Housekeeper. We do hope you will stay with us again when you are in the Midrand area. Kind Regards Jacques Jordaan General Manager
Guest User
Stayed in Jul 2024
Family
2.0/10
Posted on Aug 28, 2024
Dreadful - not cheap and like a prison getting in to and out of. Music blaring out at bar area during the day so you have to shout at each other in an empty room. Service was terrible - got our orders wrong 4 times over a 24 hour duration and when food arrived following very long waits it was usually cold indicating that it had been left standing for a while. To top it all off, our son had butter chicken curry with rice and got severe food poisoning. We needed to extend stay to 4pm the following day as he was unable to get out of bed between bouts of vomiting and diarrhoea. We had a flight back to the UK at 6.30pm and he passed out at the airport and needed a wheelchair to the departure gate.
Guest User
Stayed in Dec 2022
Business travellers
8.0/10
Very Good
Posted on Jan 31, 2023
I stayed one night here on business in June. I was upgraded to a larger room as a Marriott Bonvoy Elite so that was pleasant. Unfortunately my rental car was broken into overnight in the hotel parking lot and items stolen from inside. The CCTV seems to have a blind spot where I was parked, and further blocked by a larger SUV. Hotel staff (particularly Nisha) were helpful and apologetic. They were able to get police on site very quickly to take a report, which enabled me to make my flight on time despite this issue.
Response from Property: Good Day Mr Mendis, Thank you for taking the time to give us feedback regarding your recent stay with us. We are happy that you appreciated being upgraded to a larger room as we do value our Marriott Bonvoy Elite Members. We are sorry to hear about the unfortunate incident that occurred in the parking lot but glad that you were assisted by Neesha our Rooms Division Manager and that the matter could be attended too as quickly as possible. We do hope that you will visit us again when you are in the Midrand area. Kind Regards Karen Nunn Sales and Marketing Manager
Guest User
Stayed in Nov 2022
Business travellers
4.0/10
Posted on Dec 8, 2022
Rooms are Outdates but clean - stayed in the junior suite Sufficient space New couches needed Ordered room services, want to give a tip, waiter informed no as she will not be getting it Food is a disaster, ordered Ribs and Wings with a Blue Cheese sauce. Only receive 1 Riblet and no sauce Total ripoff
Response from Property: Good day Mr Hurter, Thank you for taking the time to give us feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Your feedback with regards to our food offering and your experience has been communicated and addressed with our Food and Beverage Manager to follow up and ensure the necessary guidelines are in place and reviewed to prevent the disappointing experience from happening in the future, Thank you once again for highlighting your concerns, we will be going through a refurbishment starting from next year where we will be doing a few upgrades. Kind Regards
Guest User
Stayed in Dec 2022
Business travellers
2.0/10
Posted on Jan 31, 2023
Staff are very friendly but that is where it stops. None of the safes working in the room. Bathrooms at restaurant in poor state. You can't complain about the service at the restaurant as there is no service. Not getting orders right. No water in room. I will not recommend this hotel. It needs serious upgrade and work ethic training for staff. Four star hotel? No I cannot believe it.
Response from Property: Good day Veda, Thank you for taking the time to give us feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Your feedback with regards to the room issues and service in the Palm Terrace Restaurant has been communicated and addressed with the leadership Team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. Thank you once again for highlighting your concerns, we will be going through a refurbishment starting from next year where we will be doing a few upgrades. Kind Regards Jacques Jordaan General Manager
Guest User
Stayed in Dec 2022
Business travellers
4.0/10
Posted on Jan 31, 2023
We picked Protea thinking its a basic but well managed brand so should be ok for a 4 days visit on business. However when we went to have a drink with some business people we were shocked to find the bar was lacking at least 60% of what was listed . Lack of beers , NO tonic Water , No soda water , lack of juices and the list went on . We thought the hotel must be going bankrupt . The staff said the suppliers have failed to deliver . We checked out hastily the next day and found a decent hotel with no issues on suppliers not supplying food and beverages. So in a nutshell very disappointing and annoying as we had to change hotels .
Response from Property: Good day Kuwinda, Thank you for taking the time to give us feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our F&B manager regarding the out of stock items at our bar which was unacceptable, the necessary guidelines have been put in place and reviewed to prevent lapses like the one you experienced from occurring in the future. Kind Regards Jacques Jordaan