Boutique Hotel Calais Milano

Very welcoming and safe. Walls are SUPERRR thing though and I could hear the couple next door.

+It was pleasant. Value for money. It wasn’t far from metro so it was easy to move. It was clean and smells good -small room small bed and very hard but fir the money considering that Milano is expensive I’m satisfied

Not the best hotel in the world, but certainly not the worst as some of the reviews suggest. Pretty much exactly what I’d expect from a budget hotel, in some ways even a little better. The room was a good size and clean and two of the three staff I met were really friendly and couldn’t have been more helpful including carrying my suitcase to the 4th floor (the other was fine, just not as good as those two). The room was pretty basic (no safe, no glasses) but was otherwise fine with good aircon and a nice enough view. The absence of a restaurant was no issue as there are so many cafes, bars and restaurants nearby and throughout the city.

Inflexible with check in times, cocky attitude by staff and general unhelpfulness. Definitely not professional. I have booked hotels in both personal and professional capacity for more than 20 years now. Never have I ever come across such blatant unhelpfulness and inflexibility as well as cocky attitude before this hotel. I booked for my partner and I last minute this hotel in Milan as we had an appointment the following day. When booking with a non-refundable fee, I didn't see, that their check in time is from 3-8pm but one can request late check in. My request for a check in at 11pm due to my flight arriving late to another Italian airport was rejected automatically. When I called the hotel to clarify the situation, I spoke to numerous people, who said different things, such as we have to pay for late check in (never heard this one before!) but the main message was: if you are not arriving by 8pm basically we won't let you in. On Monday before my flight I spoke to someone who claimed to be the manager and he said that he will organise for us a late check in as long we tell him EXACTLY when we arrive. I said I am not sure when that will be, it all depends on the flight, right? But of course, I will keep them posted. My flight was delayed 4 hours. But even while this was happening, my partner was trying to let them know I am arriving with delays. They were not only refusing to let us into the hotel, they lied to Booking . com Customer Service saying that they told us that the cut off time for check in was 10pm. They never responded to my official email where I requested late check-in so the booking platform couldn't refund us our money for this night as there was nothing in written form saying that they refused us arriving late. Throughout all phone conversations they were downright rude to us both. Then, in order to claim their money they showed our booking in the system as "no show". We had to book another hotel for that night and spend hours on the phone to Customer Service on the booking platform to explain the situation to them. AVOID BOOKING THIS HOTEL AT ALL COSTS

I was informed that the late check-in will be charged 50€ till 21:00 and 120€ after 21:00, it was extremely complicated to get to the late checkin. It took 5 calls and several emails to confirm the late checkin and made it very complicated and leaving me with high uncertainty until the late checkin while being charged 50€ at the end. Further the Air Condition (AC) remote was not provided in the hotel room and kept at the reception, so I ended up with a hotel room with around 30degrees for one night until I have received the control on the next day with the comment that they forgot to hand it at the check-in. With such complicated proceedings I would not recommend this hotel for business travels

Very polite attendants. The building is lovely.