Super 8 by Wyndham Monticello

The check in process was ok, front desk was pretty friendly. The overall condition of the hotel & room was worn & dirty. Very outdated, it doesn't look like they have replaced or cleaned the carpeting since it was built. We only had a 1 night stay which was more than enough.

I feel the room was not nice enough for 110.00 a night. The bed was not comfortable at all. Lumpy flat pillows also

Got a room there for the pool. The pool was shut down due to maintenance, brought up our concern and they gave us a free night, once the pool is back up and running. The TV in the room didn't work, didn't complain about, as we weren't going to be using it much.

Bathroom was not very clean. Rusty, dirty floor. Shower curtain wouldn't stay closed because rod was loose. Drain was slow so stod on water to finish shower.

The decor was ok, it was nice having fridge & microwave in room. The matteress on bed needs to be replaced. The springs were making noise everytime you moved. Both of us were sore & hurt! I only sleep 2 hours and then sat in office chair rest of the time. My husband slept on& off until he got sore. The breakfast was so so, was not kept full. The staff in the morning were not all that happy. We would not stay here again for sure. Also our cable to tv was not connected & i had to put my arm back there to screw it on. You need to keep up on customer comfort. The main you stay in hotel is to sleep. So the matteress on the bed is very important! Also the pool was not open either. I would have slept in sitting chair but there wasnt one in the room.

The staff and the owners are more then awesome! I have had so many issues when it comes to the customer service with Wyndham reservations! They have not refunded any of my deposits they have double charged me for stays and when I call the 800 number I get transferred to at least four to six different people. No one can ever answer a straight question.The staff here have been over on above helpful! If only the customer service through Wyndham rewards could take notes on how customer service should be! Overall I am above and beyond satisfied with the hotel and hotel management but very upset and unsatisfied with Wyndham rewards. Especially being almost a diamond member due to traveling all summer and having to stay in a hotel while we build a house has been very discouraging. So thank you to the super 8 motel in Monticello Minnesota for having great customer service!

Good location, just older facility in need of upgrades..Room was clean, bed was good..

Broken shower curtain, pool was not working, it looked like the sheer curtains had black mold in and on them from the air conditioning, room did not looked like it was vacuumed, popcorn pieces left on the side table