Cuttle Bridge Inn Hotel - NEC / Birmingham Airport

Convenient for NEC at a very reasonable cost A little noisy with the road Good service

Disgusting place! I was here for work. And the room they provided me with was dirty, hairy, and dark only 1 light working in the room. The walls are very thin I could hear the tele next door in my room word for word. On my first day I waited 20 minuets in the reception waiting for someone to attend to me, paperwork being left out I saw a staff time sheet as well as a booking in sheet just left on top which had customers names and room numbers on- to me this is a huge breach of safeguarding information. After booking in and seeing my room- I thought I would add breakfast to my stay. When I asked to do this, the lady behind the desk clicked on her computer for a bit, before turning to her colleague and in front of me saying “ do you know how the f*ck I do this ?” I was appalled at her language in front of me. The same lady, when I was outside for a vape, was clearly leaving the building coming off shift- I gave her a smile to which she looked me up and down and gave me the dirtiest look! Honestly if i was here for pleasure my trip would have been absolutely ruined. Added photos include - MOULD in the shower, a unknown stain on a chair that was there throughout my stay, and small hairs found in my ‘new’ hand towel.

This place has such a great position by a canal that it could be wonderful. But it isn't. It's tired and rough. I couldn't get my card key to work twice and my concerns were heightened as the two receptionists had a hissed conversation about the room. 'We don;t use that room anymore' said one 'You know, after that man...' 'That man WHAT?' I thought. Walking down a beer garden strewn with dirty crockery and passed a drink left on a radiator did nothing to allay my concerns. The room had a battered neglected air. The heater didn't work and a piece fell off. The tv didn't work either, despite there being two controls, one of which had lost its back. I couldn't leave fast enough.

The nicest hotel , we booked last minute due to our flight being delayed and I’m glad we did the staff are so friendly and welcoming and the room was lovely and clean . Would definitely recommend to anyone . The breakfast was absolutely gorgeous and so much choice .

Very poor. Sound proofing of my room was shocking. I couid hear every footstep of the above room with every floorboard creaking. Every conversation could be heard. The rooms need work. Wall lights not working, one bin in the bathroom so making a cuppa meant a journey to the bathroom bin. It was a risk but won’t be back. The rooms need a lot of work. To be kept awake by snoring, footsteps and talking from other rooms is not acceptable in 2024.

We went on mother's day..staff made it special for everyone Lovely carvery only problem was the veg was luke warm.. roasties could be improved ..I will give it another try and see if it improves as we were thinking of booking there for xmas day lunch

Stayed recently overnight between destinations, it was a little hard to find as signposting isn’t the best. Outside is lovely, the back side next to the canal is very serene and peaceful. The room we had was up a lot of creaky, uneven stairs with wobbly banister rails, once we reached the summit of our room we were faced with a stark, empty and tired room. It was clean ish but anything other than a quick glance reveals just how dusty and sad the room is. The bathroom was large but the shower was disgusting and covered in a slimy black goo - which washed easily off so definitely a case of not being cleaned properly. Pillows were a bit rubbish but that might have been my personal preference. The room itself was very quiet though on the night we stayed. They have a few rooms on a ground floor but the majority of this hotel is not disabled friendly - ask when booking if you need a ground floor room. We ate dinner and a breakfast- dinner was fine and the waitress was able to put together a gluten free meal for me whilst also admitting the gluten free choice was rubbish. No issues with dinner. However, was told at breakfast that if I wanted gluten free toast I should have pre booked this - which is fine but nowhere on the website or room information does it tell you that you have to pre book, I was offered some gluten free milk - which a) is not a thing and b ) was the oat milk that would have made me very ill. The guy in charge of breakfasts was a bit rude and not that helpful. Breakfast was cold and I could have cut the bacon with the bacon. I’d advise going to the Costa up the road instead.

Stayed here for 1 night as we were attending a party close by. Its very dated, thick old fashioned dirty carpets in hallways and some kind of dirty brown paint. The fabric headboards were thick with dirt, no blinds on the windows ( the room looked onto the car park) curtains hanging off and the shower didnt work as the dial was missing. Went to reception 3 times for an iron which they said was already lent out so had to wait ( 1 iron for 40 rooms( ) We did have a nice walk by the canal next morning tho.

It wasn’t a bad hotel. The staff were really friendly and went out of their way to help. We had a triple room, which was a bit dated, the room doors had been changed to key card entry except ours which needed a key - I’m not sure the reason for this. The room was clean. The things that let it down was the wall lights by the beds were loose on the wall and I think the bulb had gone in mine. The room was very cold - for the size of the room there was one small electric heater in the corner which was partially obscured by the dressing table. The door on the shower cubicle didn’t shut properly (I tried to get it back on its runners to no avail. There was some mold around the edge of the shower as well. On certain nights they have live music, which their website told you about and the likelihood of noise. As our room was right next to the restaurant we could hear this, but it didn’t go on till late. I would probably stay here again but would want a room on the upper floor and away from the restaurant.